Job Information
The Brick Installations Administrator in Edmonton, Alberta
Is this job for you?
Do you believe in putting the customer first?
Do you love to solve problems and create solutions?
Do you have an exceptional attention to detail?
Trans Global Service is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in Canada’s largest service repair and installation company!
Responsibilities
Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
Follow up with customers to identify and support their needs
Offer value-added solutions and promote customer loyalty by providing exceptional customer support
Provide best-in-class customer service on appliance installation and assembly service
Explanation of installation process to retailers and customers
Correspond with retailers and customers verbally and electronically
Maintain up to date knowledge of new policies, procedures, and products
Process routine clerical transactions in between calls
Communication with TGS’ network of professional service providers
Qualifications
Previous experience in a call centre or customer service environment required
Professional phone and email etiquette
Utmost discretion with confidential customer information
Excellent data entry and keyboarding skills
Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
Strong attention to detail
Superior organizational, and multi-tasking skills
Strong analytical and decision-making skills
Strong desire to take ownership and accountability of task completion
Intermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and Teams
Ability to work effectively with and without supervision
Why Transglobal
A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
Competitive remuneration package that will commensurate with experience
Career progression potential with plenty of access to ongoing personal and professional development
Employee discounts
A dynamic environment to showcase your leadership talents.
Apply now
If you’d like to apply for this role, please contact our recruitment team atcareers@thebrick.com
Attach your CV and tell us why you would be a great fit at Transglobal!
Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com
Connect With Us! (https://careers-thebrick.icims.com/jobs/30907/installations-administrator/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834471194)
ID2024-30907
Posted Date2 days ago(6/27/2024 8:46 AM)
of Openings1
Job LocationsCA-AB-Edmonton
Job CategoryInstallation
Position TypePermanent Full-Time
Hourly/SalaryHourly