Agiliti Health Customer Insights Manager - Minneapolis, MN in Edina, Minnesota
As a Customer Insights Manager, you will lead the upstream marketing analytics of the organization through innovation of the customer value realization framework, sales tool development, and return on investment analysis of new or enhanced solution development. You will work with the solution management leaders to develop analyses that measure the efficiency and effectiveness of the solutions to retain current customers, grow revenue within customers, and win new business. In addition, you will also become an expert in our solution offerings, partnering with both upstream and downstream marketing, sales, and operations leaders.
In this role, you will be a visible and valuable partner to marketing, sales, operations, finance, IT, and other key areas of the organization. By arming our sales and operations teams with value-rich, easy to understand, and quantifiable information, you will enable our organization to help change the way we talk to prospective customers AND continually show our value to Agiliti customers. This position is high-visibility, with an opportunity to make an immediate and profound impact.
As both a leader and contributor, you will be responsible for:
By business solution - and across solutions - managing the definition of Agiliti’s pre-contract (sales) value
Managing the development of customer insights by legitimizing market and internal data, allowing us to demonstrate value to the customer
Managing the development and preparation of comparative analysis and ROIs for hospitals, health systems and healthcare clients
Managing the requirements gathering & prototype development of system projects related to our value scoping and/or value validation
Managing the requirements gathering & prototype development of ongoing customer business reviews, allowing our sales & operations partners to show our customers positive trends over time by using Agiliti solutions
Ensuring the ongoing development and maintenance of all internal ROI tools for solution development and creation, as well as serving as the Subject Matter Expert for these tools
Collaborating with partners to develop and deliver on-going training – live and through recording software – to the organization on the best use of marketing and sales enablement materials
Ensuring all developed tools and templates are operationalized through a sales enablement content repository and ensure that all information is easily and readily accessible at point of need
Determining content adoption metrics and gain buy-in from sales leadership prior to roll-out and measurement
Gathering feedback from sales organizations on a regular basis to constantly improve programs
Staying on top of trends and share industry best practices on enablement tools and processes
Being comfortable in a “working manager” position; that is, you will get into the details and be responsible for work product while leading others to do the same
Setting appropriate team KPIs and track and report on progress
Who We’re Looking for :
Strong healthcare background with analytical expertise
At least 3 years of experience in a management level position with direct reports
At least 5 years of work experience in highly quantitative and analytical roles, experience leading and managing teams; statistics, management consulting, and business/marketing analytics within the healthcare space are relevant backgrounds for this role
A Bachelor’s degree in an analytically oriented discipline (e.g. business, economics, statistics, industrial engineering, etc.) or technology oriented discipline
Advanced degree (MBA/MHA) preferred
To succeed in this role, you must be comfortable guiding the measurement, interpretation, and decision-making based on large volumes of sales and health system performance data
Beyond your analytical skills, you must be able to present findings and recommendations in ways that speak to all levels of the internal Agiliti organization – and to our Customers
Experience building and/or leading the development of operational and financial models, conducting ROI analysis, synthesizing recommendations, and presenting them in ways that resonate with the audience
The ideal candidate is polished, confident, proactive, has a positive attitude, is well organized, and is adept at managing competing deadlines and priorities
Eagerness to question existing mindsets, create opportunities, and take risks; a competitive spirit
Comfort in a fast-paced and often changing environment, with an inclination to solve new problems and learn new skills in order to succeed
Most importantly, an ability to connect with individuals of varying experience levels, roles, and learning styles
Comfort with changing priorities and projects, per Agiliti strategic direction & marketing goals
Other duties as requested
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports.
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Additional Locations (if applicable):
Manager of Solution Validation
Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. Our Equipment Value Management (EVM) framework connects previously siloed departments with highly agile and fully integrated equipment workflows. Our customers also deploy the individual elements of EVM — Clinical Engineering, Onsite Equipment Management and Rental Services — to ensure patient-ready equipment is in the right place at the right time. More than 7,000 hospitals and health systems rely on Agiliti to reduce costs and free their clinicians to spend more time caring for patients. Our nationwide network ensures quick response to customer needs throughout the U.S.
We believe every interaction has the power to change a life. Join Agiliti and help make a difference for health care providers and patients nationwide. For more information, please visit https://www.agilitihealth.com/careers/
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