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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This is a problem-solving position. Contacting Optum Biz to Biz customers and asking about past due invoices. If the customer has a dispute then that’s when the problem solving comes into play. Follow a path all the way to resolution

This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at Eden Prairie-Optum Camp-Bldg 1.

We offer 2 weeks of paid training. The hours during training will be 8:00am - 5:00pm, Monday - Friday.

If you are located in Eden Prairie, MN, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Collect on past due customer invoices.

• Communicate professionally with customers to ensure invoices are paid as soon as possible.

• Review and analyze reasons for customer past due invoices.

• Communicate internally to resolve reasons for not payment (Billing, Client Management, etc.)

• Work with Cash Applications/Billing/Client Management

• Research and resolve collections problems and discrepancies

• Reconcile payment application to ensure aligns with customer’s payment application instructions

• Effectively communicate with internal business users and customers

• Provide aging reports and other data requested to business users

• This individual should perform required tasks independently and seek support from manager for clarity as needed, as well as contribute in a team environment

• Work within the SLA’s for the department.

• Monitor internal & external mailboxes during hours required to be staffed by AR Solutions Team

• Provide backup as needed to AR Solutions Team members

• Train team members on your area of expertise (collection portfolios)

Additional Responsibilities:

• Coordinate with multiple departments (ex. Accounting, IT, Sales)

• Identifies process improvements within existing collections platforms and processes

• Assist with the maintenance of collection procedures

• Document and maintain appropriate internal controls

• Drive for improvements in customer satisfaction by professionally escalating issues

• Suggest process improvements to manager

• Update Manager on business specific process changes that would impact procedural documents and assistance with changes.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED

• Must be 18 years of age or older

• 1+ years of Business to Business Collection experience

• Experience in a metric driven environment

• Microsoft Excel user at an intermediate level (Pivot Tables, Sorting Data, and Reconciling experience)

• Collections Experience

• Accounts Receivable Experience

• Payment Reconciliation Experience

• Excellent Communication Skills - Phone and Email

• Problem Solving Skills

• Ability work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Coursework in Accounting, Finance or related field

• GetPaid or PeopleSoft Collection Software experience

• Collection Software tool experience

• Accounting Software experience

• Experience in large scale ERP environment

• Prior experience working in a global organization

• Accounting Bad Debt Reserve Knowledge

Telecommuting Requirements:

• Reside within commutable distance to Eden Prairie, MN.

• Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

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