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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Client Engagement Manager on the Payer Services Delivery (PSD) team, you will function as the primary client interface and an extension of Payer Services Delivery Operations and Support Services. In this role, you will be responsible for leading initiatives and outcomes for our clients by creating a collaborative, high performance work environment, continually addressing issues in operations, quality, and performance, and ensuring quantifiable, sustainable outcomes in the delivery of client/partner results.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• End-to-end responsibility for:

• Ensuring the Optum PSD suite of metrics and KPIs for each client accurately and comprehensively reflect client financial and operational priorities

• Developing and managing all client metric reporting definitions and requirements for both internal and external usage

• Monitoring client level performance against internal Optum PSD metrics and client level SLAs and KPIs in order to facilitate early issue detection

• Where anomalies exist between actual performance and client SLAs or internal Optum RKPI PSD targets, assemble and lead multi-functional teams to understand root cause, build and manage remediation plans until expected performance levels are achieved

• Utilize matrix management skills to build multi-functional teams which achieve desired business outcomes

• Regular monitoring of inventory performance (volumes, dollars, capacity, backlogs, etc.)

• Collaborative internal calendar planning and report out with PSD Operational leaders

• Developing, executing, and monitoring client-oriented program planning coordination across PSD inclusive of expense reduction planning with functional leaders and revenue growth planning with Client Relationship Executive (CRE)

• Regular KPI monitoring & deep dive reviews for client SLAs, cost, plan achievement, compliance & policy adherence

• Fostering effective communication and building relationships with clients and internal matrixed teams

• As business performance and client needs evolve, partnering with the CRE to manage operationally oriented communications to both client and Optum PSD senior executives necessary to drive successful business outcomes

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 8+ years of client management experience within the healthcare delivery system interfacing, building, and maintaining rapport and influence with enterprise level executives

• 5+ years of Payer Services Delivery leadership experience overseeing Front, Middle, and/or Back office operations

• Experience in Clinical Healthcare Solutions

• Experience analyzing complex market opportunities and develop creative solutions to a variety of unique market problems

• Demonstrated ability to make strategic, operational and administrative decisions in response to emerging conditions and environmental circumstances

• Proven ability to provide recommendations and insight regarding improvements to internal and external processes

• Proven ability to manage and support organizational change and help assist individuals through the transition

• Proven excellent communication, leadership, customer service, and problem-solving skills

• Willing and able to travel 25%-50% of the time on a sustained basis

Preferred Qualifications:

• Experience with the Optum Integrated Care Suite or Health Edge clinical software

• Advanced level of proficiency in Microsoft Office products

• Proven advanced consultative selling skills with the ability to successfully construct solutions

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.