Our Ability Jobs

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

What makes your clinical career greater with UnitedHealth Group? You'll work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere.

UMR offers tailored programs designed to enhance clinical and behavioral outcomes. In this role you will aid in changing our members’ behavior regarding their high risk for development of chronic diseases. This metrics-driven Health Coach role requires telephonic outreach to members that have been pre-identified. Telephonic interactions with members are structured around behavior change theory and seek to assist individuals make healthy lifestyle changes. Health education and self-advocacy are also key tools in this role.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Demonstrate an ability to deliver effective telephonic coaching in a manner that promotes behavior change, including assisting clients in creating Health Vision and SMART goals

• Utilizes motivational interviewing techniques for assisting members to move through stages of behavioral change

• Utilizes established standards of care to identify and address members’ gaps in care

• Document clinical information completely, accurately and in a timely manner following established documentation standards

• Participate in weekly meetings and monthly in-service training

• Appropriately adapt telephonic coaching and education methods to accommodate the unique physical, psychosocial, cultural, age-specific needs of each member served

• Demonstrate established customer service behaviors and standards

• Contribute to program quality and enhancement through critical program support activities such as development of member presentations, health education materials and/or module reviews

• Support Inbound phone lines as needed

• Outbound recruitment as needed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree in nursing, health education, nutrition, exercise physiology or closely related field

• Certification in a nationally recognized coaching program preferred or enrollment in a nationally recognized coaching program within 12 months of hire and achievement of certification within 3 months of the completion of the program

• 2+ years of experience required in health, nutrition or exercise education, health promotion or worksite wellness

• 1+ years experience with electronic documentation

• Proficient in PC-based word processing and database documentation (Word, Excel, Internet, Outlook) and the ability to type and talk at the same time

• Demonstrated insight into human behavior and have the ability to communicate and interact with individuals at varying levels of skill and education preparation

• Basic knowledge of disease prevention and basic understanding of exercise principles, nutrition, and weight management

• Proven ability to demonstrate insight into human behavior and have the ability to communicate and interact with individuals at varying levels of skill and education preparation

Preferred Qualifications:

• Telecommuter experience

• Ability to navigate multiple computer programs simultaneously

• Ability to speak Spanish

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The hourly range for this role is $23.22 to $45.43 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.