Our Ability Jobs

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Epic Healthy Planet

• Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements

• Lead medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases

• Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs

• Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers

• Develop, support and maintain all required system design and build documents and other system documentation

• Perform daily monitoring of applications in production use

• Actively participate in all phases of the testing lifecycle and perform unit, system and integrated testing tasks and activities for Epic workflows

• Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required

• Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented

• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software

• Work with trainers to develop and maintain application specific training curriculum and materials

• Translate business requirements into functional specifications and manages changes to specifications prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users

• Adhere to organization standards for system configuration and change control

• Develop solid relationships with end user communities, customers and business partners

• Facilitate communication with stakeholders from initial requirements to final implementation

• Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Active and current Epic certification in Healthy Planet

• Must hold current NVT (New Version Training) and Epic CEE (Continued Epic Education) must be completed to maintain certifications, proficiencies, and badges

• 3+ years Epic application experience

• Epic systems application knowledge to build, test, support and training for Healthy Planet workflow

• In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic’s electronic medical record applications from conception through development into production

• Proficiency with Excel, Visio, PowerPoint and SharePoint

• Ability to travel up to 25% to support dynamic client support needs

• Proven excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

• Proven consultative and collaborative style with demonstrated ability to team with cross-functional teams

• Demonstrate the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skills

• Demonstrates a solid ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems

• Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations

Preferred Qualifications:

• Any combination of certifications and/or experience with additional Epic applications

• Consulting experience

• Experience mentoring or assisting new analysts

• Experience with complex Healthy Planet workflows and assisting the client with best practice creation

• Proven ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.