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UnitedHealth Group Associate Director of Clinical Quality - Telecommute in Eden Prairie, MN in Eden Prairie, Minnesota

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

As the Associate Director of Clinical Quality, you will be challenged to leverage your clinical, operations and program management skills to lead programs that focus on improving HEDIS® rates and impacting the quality of care for our members.

This position is responsible for providing direction and guidance on clinical quality improvement and management programs including the financial, planning, operational, and staffing components. In this role you will partner with leadership and program leads to understand the drivers and manage operational capacity and capital planning, forecast and workforce monitoring. You will lead related planning efforts to support strategic business models and program expansions or contractions as we prepare for the future of HEDIS®, including ECDS. As a key resource, you must maintain a high degree of accuracy along with attention to detail, an aptitude for persistence, consistence & perseverance, excellent verbal and written communication skills, strong interpersonal skills, and the ability to deliver on time. Success in this role will require ability to prioritize, multi-task, plan, as well as being flexible, resourceful, and self-driven.

If you are located in Eden Prairie, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

  • Develop, manage, and own all capital and capacity planning, workforce tools and operational performance metrics tracking related to operations

  • Drive collaboration across the team to lead development of business/financial cases for specific quality initiatives

  • Work closely with the business to understand both critical and enhancement needs to develop, recommend, and establish strategies, plans and processes to improve operations and create efficiencies

  • Compile, analyze, and present program related financial, staffing, forecasting, risk and operational recommendations to senior leaders

  • Accountable for business continuity planning, updating, and risk mitigation activities

  • Perform program efficacy analyses, leveraging statistical analysis skills to evaluate the effectiveness of all organizational lines of business

  • Develop quality metrics, benchmarks, and KPIs to guide decisions

  • Lead development of business/financial case for specific initiatives, capital investments and new business opportunities

  • Assist in prioritization of investment for the business and provide recommendations based on quality impact

  • Proactively seek opportunities to improve processes and identify areas of improvement

  • Develop solid working relationships across multiple organizations and cross-functional teams

  • Operate largely independently in meeting defined business objectives and goals

  • Support the company's strategic and operational planning initiatives, as applicable

  • Demonstrate flexibility and manage time-zone differences, effectively

  • Demonstrate executive presence with solid oral and written communication skills

  • Natural curiosity to learn more, dig into details, understand key drivers of our business

  • Experience prioritizing & managing demanding workloads with concurrent deadlines

  • Ability to act decisively and proactively, anticipating change, and modify plans/timetables as needed

  • Ability to use proper discretion when dealing with confidential information exhibiting a high level of integrity

  • Ability to act as a trusted advisor and partner to those we serve in the business

  • Proficient in Microsoft Power Point, Word, Outlook and Teams

  • Energy, motivation, and commitment to drive to results in a challenging, fast-paced environment

  • Demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree in a related field

  • 4+ years of experience, with demonstrated functional knowledge, process improvement initiatives, and organizational behavior

  • 4+ year operations experience

  • 3+ years’ experience in leading strategic program initiatives and teams

  • 3+ years of financial planning and/or organization experience with experience evaluating financial information, preparing executive level financial presentations, and making actionable recommendations to senior leadership

  • 2+ years of experience in project management, leading projects from beginning to end

  • 2+ years of Healthcare experience

  • Experience utilizing solid analytical skills and business acumen to interpret a strategic vision into an operational model

  • Advanced level of proficiency in Microsoft Excel with the ability to generate reports from multiple datasets, perform pivots, VLookups and macros)

  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Project Management Certification

  • Consulting experience

  • Passion for customers and a demonstrated focus on customer experience

  • Experience utilizing project management software with multiple high level projects simultaneously

  • Six Sigma or LEAN experience

  • Superior planning and solid problem-solving skills that enable quick identification and efficient resolution of issues

  • Ability to anticipate, understand and meet the needs of internal and external customers & constituents

  • Solid orientation to organizational cultural values: Integrity, compassion, relationships, performance & innovation

  • Proven ability to influence course of action with diplomacy and tact when others are directly accountable for outcomes

  • Diplomatic with solid negotiation and conflict resolution skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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