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Job Information

INFICON Order Management Specialist I in East Syracuse, New York


Job Purpose

The Order Management Specialist I, is responsible for managing customer relationships, through phone and email communication, while maintaining a professional attitude to add value to the customer’s experience. The Order Management Specialist I is the main point of contact for processing all customer orders and shipments, as well as providing information updates as necessary.

Essential Job Duties

75% - Enter and process all incoming orders, process credit memos and returns, credit card orders

5% - Complete freight, international shipments, Consolidation shipments

5% - Answer phone calls from customers, sales force, etc.

10% - Basic troubleshooting, decision making, and time management skills

5% - Basic Product Knowledge

Basic Job Skills

  • Basic SAP, independence, organization, communication, time management, basic computer skills,

  • Freight Forwarders, FedEx, DHL and UPS knowledge, attention to detail

  • Ability to listen, communication, empathy, basic product knowledge, patience, conflict resolution


  • Internal Communication Skills

  • Decision Making

  • Troubleshooting

  • Empathy

  • Patience

  • Effective Listening

  • Time management

  • Product knowledge

  • Responsiveness

  • Team work

  • Drive

  • Initiative

Education and/or Experience

Associates Degree in Business, Communication or equivalent vocation/technical/military training with 0-2 years relevant experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)