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U.S. Bank Lockbox Operations Processor in Earth City, Missouri

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Come join our Lockbox team located in Earth City, MO on Rider Trail. This is a secured facility that manually processes payments. You will work within strict deadlines in a fast-paced production environment. You will perform a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions.

This role will require General Agency Clearance at the time of hire.

ESSENTIAL FUNCTIONS

  1. High-level data entry, keying payments and supplemental documents for multiple accounts (90% primary function)

  2. Process payments for remittance banking client consist of corporations or large organizations; process internal payments for credit cards, lines of credit, loans, leases, and mortgage accounts for U.S. Bank.

  3. Operate falcon machine by scanning payments and supplemental documents into our system to process.

Additional job functions include preparing physical items for processing on capture devices, performing data perfection/data entry on deposit transactions that require correction, filing/retrieving items as needed, balancing tasks, and other duties as assigned.

We currently have two-night shift openings.

(1) 3:30pm – 12:00am, Thursday through Monday. (Off days will be Tuesday and Wednesday)

(1) 2:30pm – 11:00pm Thursday - Monday. Off days will be Tuesday and Wednesday.

You will receive a shift premium of 10% Shift Premium while you are assigned to this specific night shift. If at some point you are no longer assigned to this shift, you would no longer qualify for this shift premium.

This is a cross-functional position that provides production support to multiple groups within Operations Services or enterprise wide. Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Duties may include functions related to transaction processing, data entry, archiving, researching, machine troubleshooting and vendor/client interaction over the phone or email. May have direct contact with third-party vendors and/or external customers. Researches exceptions and escalate issues to management as appropriate. May have the opportunity to recommend and implement developed processing improvements within production. Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions.

Basic Qualifications

  • High school diploma or equivalent

  • One to two years of related work experience

Preferred Skills/Experience

  • Thorough knowledge of applicable bank and department policies, procedures, products and support systems

  • Proficiency alphanumeric data entry and/or 10-key.

  • Strong attention to details

  • Proven commitment to high quality customer service

  • Ability to work well with external and internal customers

  • Good time management skills to maximize production and execution of tasks in a fast-paced environment

  • Ability to identify, analyze and resolve exceptions through data interpretation

  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

  • Effective verbal and written communication skills

#TPSS

#USBOps

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 - $22.00

U.S. Bank accepts applications for this position on an ongoing basis.

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