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Dubai Holding Waiter/ess - F&B Service - Jumeirah Emirates Towers in Dubai, United Arab Emirates

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE’s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai's skyline and a visible statement of the region's growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms.

About the Job:

An exciting opportunity has arisen for an experienced Waiter/ess to join the F&B Service team in Jumeirah Emirates Towers . Your key responsibilities will include:

  • Greet guests with a warm welcome and smile. Escort them to their tables.

  • Cater to their requirements by taking food and beverage orders, serving food and beverages to customers and attending to customers' needs.

  • Communicating the orders to the kitchen effectively, memorizing the menu and offering recommendations to upsell appetizers, desserts, drinks, etc., in line with Jumeirah standard operating procedure.

  • Answer inquiries about food and beverage items on the menu.

  • Assist guests by explaining how various menu items are prepared and describing ingredients and cooking methods, where applicable.

  • Be aware of allergy information on menu items and inform guests where needed or inquired.

  • Inform guests of daily specials or special items/promotions not listed on the menu.

  • Check customer identification to ensure they meet alcohol legal age requirements or requirements as per local law.

  • Offer food and wine suggestions. Take food and beverage orders accurately including any special requests. Inform the Kitchen as per the request.

  • Work with bartenders to fill beverage orders. Work with kitchen staff to process and expedite food orders.

  • Deliver and serve food at tables. Use established food handling and serving techniques as per Jumeirah standard.

About you:

  • One year of experience in the same position in a restaurant sector: within a 5-star hotel, luxury restaurant, or upscale bar setting.

  • Fluent in English and an additional international language is a plus.

  • Knowledge of Food and Beverage applications: Micros and Sevenrooms.

  • Passion for delivering exceptional dining experiences.

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry.

Provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service.