Job Information
Dubai Holding Waiter/ess - Amara Lounge - Jumeirah Living Marina Gate in Dubai, United Arab Emirates
About Jumeirah and the Hotel:
For more than two decades, Jumeirah, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.
Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Living Marina Gate is a destination for urban living in Dubai’s upbeat Marina, ideal for those looking for a space that caters to work and play. Sitting boldly in the waterfront, Jumeirah Living marina Gate redefines the standard of living by offering exclusive range of facilities and amenities, including an infinity pool overlooking Dubai Marina, along a-state-of the-art fitness center and Amara Lounge. A sense of accomplishment and excitement envelops this destination, where long- and short-term guests confidently find a home away from home.
About the Job:
An exciting opportunity has arisen for a Waiter/ess to join Amara Lounge in Jumeirah Living Marina Gate. The main duties and responsibilities of this role:
• Greet guests with warm welcome and smile. Escort them to their tables. Answer inquiries about food and beverage items on the menu
• Assist guests by explaining how various menu items are prepared, describing ingredients and cooking methods, where applicable
• Be aware of allergy information on menu items and inform guests where needed or inquired
• Inform guests of daily specials or special items/promotions not listed on menu
• Check customer's identification to ensure they meet alcohol legal age requirements or requirements as per local law
• Offer food and wine suggestions. Take food and beverage orders accurately including any special requests. Inform Kitchen as per the request
• Input the order into PO System, if needed
• Work with bartenders to fill beverage orders. Work with kitchen staff to process and expedite food orders
• Deliver and serve food at tables. Use established food handling and serving techniques as per Jumeirah standard
• Maintain the table setting by clearing courses as completed, cleaning and maintaining server stations, replacing utensils, refreshing water glasses, dealing with spills, moving dishes and glasses from tables or counters, take them to kitchen for cleaning
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware as applicable
• Assist in the preparation of sufficient and clean, operating equipment prior to the commencement of service
• Ensure that high standard of personal hygiene and grooming are strictly observed and followed
• Ensure the guests of the outlet experience an enjoyable and memorable by following the outlet sequence of service
• Ensure that correct operating standards are adhered to achieve the level of service established in the operations manual
• Develop and maintain positive working relationships with others; support team to reach common goals
• Handle guests' inquiries in a courteous and efficient manner and report guest complaints or problems to the Team Leaders if no immediate solution can be found
• Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence
• Adhere to all relevant Health, Safety and Environment procedures, instructions, and controls
About You:
The ideal candidate for this position will have the following experience and qualifications:
Essential:
• Strong communication and interpersonal skills.
• Strong customer service orientation.
• Adaptability and appreciation of cultural diversity
• Team Player with accuracy and attention to detail
• Reliable, Honest and Sincere showing high level of energy
• Proficient in English (Read/Write/Speak