Our Ability Jobs

About Jumeirah and Madinat Jumeirah Resort:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting center. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewelry outlets.

About the Job:

An opportunity has arisen for a Team Leader to join Shimmers Restaurant team in Jumeirah Mina Al Salam Hotel .

To oversee Team (group of Colleagues) and mentor, coach, guide and motivate them to perform their Job effectively. The objective is to achieve goals that contribute to the growth of Organization. Team leaders motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility

The main duties and responsibilities of this role are:

• Managing the day-to-day activities of the team.

• Motivating and guiding the team to achieve organizational/departmental goals.

• Developing and implementing a timeline to achieve targets.

• Delegating tasks to team members.

• Lead the team by example by demonstrating compassion, honesty, and integrity.

• Ensure all personnel, clients and their guests are greeted and attended to in a professional, efficient, and discreet manner, where applicable.

• Brief staff regarding duties before shift starts in their respective domain (Front Office, Housekeeping and Laundry, Reservations and Telecommunication, Transport, Experience Team, Conference and Events, F&B Culinary and Service, Security, Human Capital, Engineering, Spa, Kids Club,Health Club and Retail) as applicable to your role and as per your department and function to ensure team remains up to date on all directives received from middle or higher management. • Ensure Duty roasters are compiled and advise on changes as applicable.

• Responsible for preparing reports and maintaining appropriate filling systems.

• Responsible for managing stock and inventories, vendors directory, contract agreement where applicable.

• Accountable for all the processes related with Supply chain: vendors registration, creation of codes, price update, etc

• Responsible for submitting purchase orders. Verifying that the receiving process is managed accordingly to ensure that all expenses fall in their respective expense line, within the right month as per budget.

• Report any operational problems, conflicts, incidents, or any irregularities to the Supervisor. Highlight any technical glitches promptly.

• Deal with guests’ enquiries & complaints professionally, record any relevant details and notify the supervisor.

• Ensure familiarization and adherence to compliance with your respective domain policies, procedures, and guidelines.

• Carry out any reasonable job request made by the management, outside normal duties, however within the scope of the job.

• Where applicable, undertake regular checks and conduct audits to ensure hospitality services are presented as per Jumeirah highest standards and to client's satisfaction. Other Duties

• Maintain highest level of Customer service in line with KPI’s and protocol as per your role and department (F&B- Premium Dining and Destination Dining & Front Office etc.).

• Maintain knowledge of Wine, Food, Drinks, Customs etc. as per Premium/Destination dining to ensure excellent service delivery. Maintain in depth knowledge of property, facilities and services offered as per your role.

• Accountable for guiding customers on queries associated with Wine, Food, Drinks, Customs or Theme, property, facilities, and services offered etc.(F&B- Premium Dining and Destination Dining & Front Office etc.).

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 2 years’ experience preferably within the international hospitality industry

• Proficient in English (Read/Write/Speak – Essential)

•Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone

• Exposure to working with a multi-cultural team

• Passion for driving excellence

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.