Job Information
Dubai Holding Team Leader - Italian Speaker - Jumeirah Marsa Al Arab in Dubai, United Arab Emirates
About Jumeirah Marsa Al Arab:
Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is a new lifestyle destination, infused with the warmth and generosity of Arabian Hospitality. Featuring an avant-garde, superyacht-inspired exterior designed by architect Shaun Killa, Jumeirah Marsa Al Arab includes a resort with 386 rooms and suites, 82 luxury residences, an 82-berth superyacht marina, an impressive spa and a range of curated dining experiences. With five pools set in lush landscaping, 11 restaurants and nine bars crafted by internationally acclaimed designers, and all rooms and residences featuring unobstructed views of the city skyline, Jumeirah Burj Al Arab and the shimmering Arabian Gulf, it’s an undisputable new go-to destination in Dubai. The 3,500 square meter Talise spa set over three floors completes the offering, providing female-only spaces and 13 treatment suites, each with a private terrace and captivating views over the Arabian Peninsula. Setting the stage for a guest journey that explores the evocative world of wellness, tantalising cuisine and mixology, guests are invited to unite, celebrate, or simply enjoy a moment of peaceful reflection by the water.
www.jumeirah.com/MarsaAlArab
About the Job:
An opportunity has arisen for a Team Leader to join our team in Jumeirah Marsa Al Arab . The main duties and responsibilities of this role are:
Lead the team by setting a positive example, demonstrating compassion, honesty, and integrity in all interactions.
Ensure all guests are greeted and served professionally, maintaining high standards of hospitality.
Accurately identify and fulfill guest needs and expectations, including those with special requirements, by providing personalized service and information.
Conduct pre-shift briefings for staff in your area of responsibility or section, ensuring all team members are informed and aligned with directives from middle or higher management.
Ensure compliance with departmental policies, procedures, and guidelines, fostering a culture of adherence and continuous improvement.
Fulfill any reasonable management requests outside of regular duties that fall within the scope of the job.
Maintain a clean and organized work environment, including dining areas, service stations, and back-of-house areas, to uphold hygiene and safety standards.
Anticipate guest needs and proactively assist to enhance their dining experience, such as suggesting menu items, offering refills, and accommodating special requests.
Collaborate effectively with kitchen and bar staff to ensure timely and accurate order preparation and delivery, minimizing wait times and ensuring food and beverage quality.
Handle guest inquiries, feedback, and complaints tactfully and professionally, escalating issues to management as needed to ensure swift resolution.
Participate in ongoing training and development programs to enhance product knowledge, service skills, and overall performance, contributing to personal growth and team success.
About You:
The ideal candidate for this position will have the following experience and qualifications:
A minimum of one year and six months experience as a senior waiter in a luxury hotel or a high-end standalone restaurant, demonstrating a strong understanding of luxury hospitality standards.
Proficiency in English as well as Italian is required.
Strong interpersonal and communication skills.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.