Job Information
Dubai Holding Senior Butler - Burj Al Arab in Dubai, United Arab Emirates
About Jumeirah Group:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
In response to the evolving preferences of travellers today, Jumeirah Group is also pivoting towards the rapidly growing wellness tourism sector. Grounded in the principles of lifelong learning, longevity, and inclusivity, Jumeirah Group is re-fashioning its approach to position wellness as not just an accompaniment to its guests' stays, but a central tenet of their overall experience. With 13 award-winning Talise Spas nestled across Jumeirah Group’s properties, this transformation is evident in the group’s current endeavours to integrate wellbeing into every facet of the guest journey.
Beyond holistic wellbeing and spa experiences, the Group’s expansive portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; J Club, Dubai’s leading lifestyle and wellness destination; Jumeirah One, the Group’s dedicated recognition and rewards programme; and The Emirates Academy of Hospitality Management, the region’s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
About the Job:
An opportunity has arisen for a Senior Butler to join Burj Al Arab Jumeirah .The main duties and responsibilities of this role:
Greet and Escort guests to their room/outlets etc., handle guests’ luggage and other baggage, ensure cleanliness of rooms and suites, handle guest enquiries and special request deliveries, recommend and arrange amenities for the guests, run errands as necessary.
Anticipate customer needs and expectations correctly, including those with special needs. Must possess comprehensive knowledge of the Hotel, including all departments, services, outlets, amenities, and functions.
Take and process orders accurately and maintain good knowledge of menu items, food & beverage services to answer guests inquires thoroughly.
Carries out guest registration, cashiering, currency exchange service and other administrative tasks as per service standards and directions.
Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and complaint procedures. Inform the manager’s as necessary.
Maintain an organized and professional atmosphere. Prepare and set tables and/or trays according to property standard SOPs, Outlet Requirements and as per meal period and guest’s requirements.
Inspects and Sets Up the arrival and occupied suites as per the guest preferences in accordance with the set standards. Ensures the suite are well serviced and maintained. Reports and follows up any suite maintenance requirement according to standard procedures.
Maintain an elevated level of personal appearance and hygiene throughout in line with Jumeirah grooming standards, report for duty on time wearing correct uniform, provide courteous and professional service to Jumeirah guest and internal customer.
Ensures to service the suites every time the guest leaves the suite (including shoes polishing, collecting laundry, and replenishing the private bar, packing, unpacking)
Builds a thorough rapport with all in-house guests and maintains seamless interaction to facilitate guest recognition and obtain specific individual needs, likes and dislikes to maintain guest history files.
About you:
The ideal candidate for this position will have the following experience and qualifications:
2+ years of experience within the international luxury hospitality industry.
Previous experience in Butler/Front Office Department.
Proficient in English (Read/Write/Speak – Essential)
Knowledge of additional language would be an advantage.
About Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.