Job Information
Dubai Holding Sales Manager - Jumeirah Beach Hotel in Dubai, United Arab Emirates
About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Jumeirah Beach Hotel, Dubai’s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned façade, stands proudly on Dubai's most exclusive private beachfront.
With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad’s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&Millau UAE Guide 2022.
About the Job:
An opportunity has arisen for Sales Manager to join our Sales & Marketing team in Jumeirah Beach Hotel . The main duties and responsibilities of this role are:
Responsible for achieving the team incentive target for group’s room revenue, C&I revenue budgets across all segments.
Responsible for managing the qualifying and converting leads for group business, catering, residential and non-residential plus focusing on room groups.
Assist all leads which are delegated to the team and to yourself within the required months of responsibility.
Respond promptly to group and event inquiries, providing customized proposals that align with client requirements and hotel standards.
Negotiate rates, terms, and conditions to secure group and event bookings.
Maintain follow-ups to ensure timely conversion of leads.
Provide frequent feedback to DOSM on active leads ensuring there is a clear understanding of business on the books and potential conversions.
Ensure accurate database management and tracking of activities and information through active in Delphi, meeting companies data standards.
Join team members (Sales Managers/Executives) on-site inspections, internal meetings and support the team in “problem solving” to understand challenges within the group sales team and to lead by example
Participate in MICE Sales and strategy meetings to align group sales efforts with overall hotel objectives.
Maintain service level agreement standards for internal relationships and ensure customer service is maintained at an excellent level.
Ensure all systems, policies and procedures (SOP) are in place for effective selling
Engage with guests and customers within the hotel, at client events, industry gatherings and other social functions
Conducts site inspection effectively and professionally with thorough knowledge of clients’ needs and hotel products.
Works closely with the Proactive group Sales team and Revenue Team.
Collaborate with the Revenue Management Team to ensure group pricing aligns with hotel revenue goals.
Meets with the Events Management Team on a regular basis to ensure that all event files are seamlessly handed over.
Have excellent product knowledge including function space, audio-visual equipment, capacities, guest room inventory, room rates and menus.
Be responsible for good BDRC and Meeting scope scores in event planning and service delivery.
About You:
The ideal candidate for this position will have the following experience and qualifications:
Solid overall sales background in the five-star luxury hotel industry including a good understanding of all key segments
Experienced in developing, managers and executing sales strategies
Understanding & experience of basic revenue management practices
Proficiency in hotel property management and sales systems (Delphi).
Strong negotiation, communication, and organizational skills.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.