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Dubai Holding Reservations Agent - Spa - Madinat Jumeirah in Dubai, United Arab Emirates

PURPOSE

The purpose of this position is to be responsible for the timely and accurate handling of high volumes of reservation requests through different channels such as telephone, email, and chat. You will be required to take ownership to drive and deliver your own performance in line with Jumeirah standards for reservation conversion, quality, customer service response times and your personal productivity and efficiency. To become best in class for reservations standards and experiences.

JOB DETAILS

Job Title: Reservations Agent

Grade: 9 – Individual Contributor

Region: Global

Location: Global

Function: Reservations

Job Family: Revenue, Reservation & Distribution

Report To: Assistant Reservations Manager/Revenue/Reservations Manager

Direct Reports: Not Applicable

Financial Accountability: Revenue generation through conversion of reservations and quality checks to ensure correct payment policy applied

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