Job Information
Dubai Holding Reservations Agent (Mandarin Speaker) - Burj Al Arab in Dubai, United Arab Emirates
About Jumeirah Group:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
In response to the evolving preferences of travellers today, Jumeirah Group is also pivoting towards the rapidly growing wellness tourism sector. Grounded in the principles of lifelong learning, longevity, and inclusivity, Jumeirah Group is re-fashioning its approach to position wellness as not just an accompaniment to its guests' stays, but a central tenet of their overall experience. With 13 award-winning Talise Spas nestled across Jumeirah Group’s properties, this transformation is evident in the group’s current endeavours to integrate wellbeing into every facet of the guest journey.
Beyond holistic wellbeing and spa experiences, the Group’s expansive portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; J Club, Dubai’s leading lifestyle and wellness destination; Jumeirah One, the Group’s dedicated recognition and rewards programme; and The Emirates Academy of Hospitality Management, the region’s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
About the Job:
An opportunity has arisen for a Reservations Agent to join Jumeirah Burj Al Arab . The main duties and responsibilities of this role:
Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values in all interactions.
Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectives.
Achieve targets set by Jumeirah for revenue, quality, customer service standards and productivity.
Achieve minimum standards related to external reservation audits for LQA, Forbes and IFH call standards.
Proactively handle and resolve customer and partner related queries and escalations through all channels which may include Telephone, email & chat within agree response times.
Maintain the integrity and accuracy of Jumeirah customer data base following Jumeirah standards.
Take ownership and keep up to date with information and training required to complete role effectively.
Actively drive and work towards own Individual Performance Objectives.
Reservation Filing of correspondence, handling customer complaints, checking and updating of daily reports.
Ensure compliance with the room reservations quality performance requirements.
Complete payment requests and follow up for payments not made ensuring compliance with company payment policy.
About You:
The ideal candidate for this position will have the following experience and qualifications:
2+ years’ experience in hospitality or similar customer service role.
Knowledge of PMS Systems.
Computer Literate including MS Office and email/OMNI channel systems.
Fluent in English and Chinese - additional languages are a plus.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.