Job Information
Dubai Holding Manager - Services in Dubai, United Arab Emirates
Job Purpose
The job holder will manage and deliver high quality, responsive and pro-active services to meet the needs for all stakeholders within the Company.
Key Accountabilities
Lead and manage end-to-end provision of services by various service providers, suppliers, vendors etc. for corporate services, meetings, workshops and sales launches within corporate offices, Customer Care centers and sales boutiques including internal and external customers.
Review the quality of supplies and amenities provided by the service providers to ensure exceptional quality and customer service is provided to internal customers (employees) and external customers (visitors, investors, VIPs, etc.).
Oversee roster management, attendance and quality of services provided by internal service staff, receptionists, office and pantry assistants within designated service, sites and location to ensure efficiency.
Monitor service performance metrics, service-related KPIs and service related feedback to identify areas for improvement and take corrective actions when needed.
Guide the team and provide coaching to enhance their service skills on customer interaction techniques, grooming and organization to foster a positive and high-performing work environment.
Regularly assess the efficiency and effectiveness of service processes and recommend optimizations to drive operational excellence.
Collaborate with department heads and team leaders to understand their service needs and challenges, and implement effective solutions to enhance customer satisfaction and ensure services are carried out optimally.
Oversee the seamless operational delivery and execution of corporate services, ensuring adherence to Company guidelines and consistently exceeding service quality expectations, thereby contributing to organizational efficiency and enhanced stakeholder satisfaction.
Support section head in the strategic preparation and planning of activities calendar to ensure they are adequately represented, planned and organized.
Effectively manage and optimize project budgets by reviewing contracts with vendors, suppliers, and service providers, ensuring cost-effective planning and execution, and implementing well-coordinated management of staff, supplies, and services to achieve project goals within budgets.
Measure the success of services through post evaluations and feedbacks and prepare reports to continually improve future activities.
Identify areas for process optimization and manage service SLAs and KPIs to ensure continuous improvement and enhancement
Qualifications, Experiences, Skills:
Bachelor’s degree in Hospitality and Service/ Marketing/Recreation; Master’s degree preferred
Event Service Professional Certification (ESPC) - preferred
Minimum Experience (number of years):
Minimum 4-6 years’ experience in Hospitality/Service/Event management
Job Specific Skills:
Proficient in Microsoft Office suite
Effective communication skills (verbal and written)
Enthusiastic, Creative and Innovative
Attention to Detail
Budget Management
Event Co-ordination and Management
Vendor Selection and Management
Time and Budget Management
Client relationship Management
Team Management
Service Quality Assurance
Problem solving
Decision Making