Job Information
Dubai Holding Manager - Memberships - Jumeirah Group & Corporate in Dubai, United Arab Emirates
About Jumeirah and Jumeirah Group & Corporate:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels –Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras.
The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.
About the Job:
We are building something truly special at Jumeirah: a brand-new, exclusive membership program that will offers its members ‘the keys to Dubai’. The membership will operate on an invitation-only basis, with suitable members selected from our most loyal and high-spending customers and beyond. Initially, membership will be kept small, with additional members approved over time on a semi-regular basis. Via their lifestyle manager, members will have access to personalised experiences across Dubai Holding, Jumeirah and third parties in Dubai that include hospitality, wellness, dining, and entertainment. Members are entitled to bring friends and family with some benefits including guest access, but access to the lifestyle manager and most benefits are the privilege of the member only. Membership is renewed on an annual basis.
An exciting opportunity has arisen for a Manager - Memberships to join our Team.
Your key responsibilities will include:
Assist with identifying and cultivating new members
Member initiatives for existing members to ensure membership satisafaction
Act as a primary contact for members beyond the day-to-day administration as carried out by the membership team
Organise and host exclusive lunches, dinners and events for prospect members and onboarded members
Attend member events both on property and externally
Attend external events related to art, fashion and luxury, representing the IO family
Ensure all relevant information pertaining to membership renewals, new member payments etc. are handed over to finance in a timely manner for processing
Build a strong relationship with Lifestyle Managers and Director of Guest Experience to ensure a smooth transition for our new members as well as curating and supporting their team with member experiences
Support with the preparations for election meetings and board meetings
Provide and analyse reports on a variety of matters relating to membership upon request, providing weekly and monthly reports on current membership trends to present to shareholders
Contribute to the production of membership forecasts and budgets as well as hit targets relating to new members and renewals
About you:
The ideal candidate for this position will have the following experience:
Bachelor’s degree in business, marketing, hospitality managements, or a related field
Minimum of 3 years of management experience in luxury, fashion or preferably in a private club
Strong interpersonal and relationship-building skills
Excellent communication and presentation skills
Outgoing personalities with the ability to connect and build relationships with people from diverse backgrounds
Passion for delivering exceptional service and creating memorable experiences
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.