Job Information
Dubai Holding Manager - Guest Relations - Jumeirah Marsa Al Arab - Hotel in Dubai, United Arab Emirates
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.
About the Job:
An opportunity has arisen for a Manager to join our Guest Relations team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:
To assist with the smooth and efficient operation of the main lobby and to provide all guests entering the hotel with a warm welcome and offer assistance as appropriate.
To act as liaison between Front of the House departments in all matters related to guests checking in and/or checking out, as well as ensuring maximum follow up during their stay.
To achieve maximum sales and guest satisfaction by adhering to the standards of service required in accordance with the hotel’s policies, procedures and objectives.
To act as the main point of contact for all high-level VIP guests from pre arrival to post departure.
To compose and issue the VIP memo on a daily basis.
To assign amenities on daily basis to all arriving VIP / return guests and ensure coordination with Room Service at all times.
To ensure a welcome card is prepared by either the GM, HM or ADOR for every arriving VIP / return guests.
To maintain and consistently update the guest profile.
To carry out daily courtesy calls to VIPs / return guests.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Minimum of 2 years luxury hospitality experience
Hands-on experience with guest relations tasks for large organizations, preferably 5* hotels and resorts
Excellent communication and interpersonal abilities
Must have good time management abilities
Must have excellent interpersonal skills to be able to get along well with co-workers and guests
Ability to multitask and work under pressure in a fast-paced environment
Excellent organizational and team management skills
Fluency in English; additional language skills are a plus
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.