Job Information
Dubai Holding Guest Services Executive - Spa - Jumeirah Zabeel Saray in Dubai, United Arab Emirates
About Jumeirah and Jumeirah Zabeel Saray:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishing’s, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire. The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. The resort offers Sinbad’s Kids Club complete with splash park, performing art destination Zabeel Theatre and a collection of diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers motorized and non-motorized water sports, complete with private jetty offering shuttle boat transfers to and from the mainland of Dubai.
About the Job
An opportunity has arisen for a Guest Services Executive to join our Talise Ottoman Spa and Wellness team at Jumeirah Zabeel Saray. The main duties and responsibilities of this role are:
To provide courteous and professional service at all times.
Welcome guests, greet guests and members, explain and up sell the facilities and services available.
Assist in answering all telephone communication with-in three rings observing standards, etiquette, and patience at all times. Handle guest messages and communication needs accurately.
Ensure guests are directed to desired locations for treatment and connected with the appropriate service.
Schedule reservations of spa services for guests and coordinate staff schedule to ensure prompt service.
Assist with administration duties: filing, products supply inventory and other duties required to support management and operations.
To report all problems and or complaints related to the spa. Communicate via logbook & staff meetings, depending upon urgency.
To liaise with all related departments, confirm reservations, process engineering requests and maintain cleanliness.
To understand all current activities & promotions within the Spa & Hotel.
Maintain daily operations, including opening, operating and closing procedures.
Participate in any scheduled training programs and attend the internal spa meetings.
Record in appropriate logbook any guest requests, complaints or engineering requests.
To report for duty punctually wearing the correct uniform and nametag and follow good hygiene habits at all times.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Minimum two years’ experience in hospitality or guest service-related work (experience in a spa environment preferred)
Russian, German or French speaker
Strong customer service orientation
Adaptability and appreciation of cultural diversity
Knowledge in spa treatment and health treatments
About the Benefits
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.