Job Information
Dubai Holding Guest Services Executive - Front Office - Jumeirah Al Qasr in Dubai, United Arab Emirates
About Jumeirah and Madinat Jumeirah Resort:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels –Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.
About the Job:
An opportunity has arisen for a Guest Services Executive to join the team of Jumeirah Al Qasr . The main duties and responsibilities of this role are:
Upon guests' arrival, extend a warm welcome and complete the registration process, providing them with room keys neatly arranged in the designated welcome booklet.
Handle guest payments upon check-in and check-out and accurately settle their bills.
Deliver tailored check-in services specifically designed for VIP guests.
Maintain and update guest profiles and historical records meticulously.
Offer efficient assistance throughout guests' stays, catering to their various needs and requests.
Enroll guests in the Jumeirah One Loyalty Membership Program to enhance their experience.
Effectively sell available rooms to walk-in guests, maximizing revenue at the highest possible rate.
Maintain constant operational readiness and presence at the reception desk, ensuring it remains well-stocked and adequately staffed.
Safeguard guest privacy by strictly adhering to security protocols, preventing the disclosure of any guest details to unauthorized individuals.
Demonstrate comprehensive knowledge of the hotel's services and facilities to provide guests with informed recommendations.
Arrive punctually for shifts and adhere to the appropriate uniform and grooming guidelines.
Oversee the reception email inbox, ensuring efficient and timely communication in handling incoming inquiries.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Strong communication and interpersonal skills.
Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.
Previous working experience in a similar role within a reputed hospitality brand.
Computer knowledge, i.e. basic experience with windows, internet explorer and word.
Familiarity and proficiency in utilizing Fidelio/Opera and HotSos is a plus.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.