Job Information
Dubai Holding Guest Relations Executive - Zenzi Beach - Jumeirah Zabeel Saray in Dubai, United Arab Emirates
About Jumeirah & the Hotel
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Zabeel Saray is a luxurious beachside resort located on the West Crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of the Ottoman Era and features hand-painted finishings, artworks and stunning murals influenced by the Golden Age of the Ottoman Empire. The resort features 405 rooms and suites, 38 Royal Villas, and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. Amenities include Sinbad’s Kids Club with a splash park, the entertainment venue Zabeel Theatre, motorised and non-motorised water sports by the pristine private beach, and a curated selection of eleven distinct restaurants & lounges, offering a myriad of culinary experiences.
About the Job
An exciting opportunity has arisen for an experienced Guest Relation Executive to join the Food and Beverage Services team in Jumeirah Zabeel Saray . Your key responsibilities will include:
Ensures that all activities adhere to and support the Jumeirah International Quality Management System.
Maintains working knowledge and always follows all departmental Standard Operating Procedures.
Maintains a full awareness of restaurant layout and table plans to maximize potential covers and sittings.
Promptly and professionally greets and escort the guest to their allocated tables.
Maintains an effective reservation system to maximize the potential number of covers and to meet customers required needs.
Actively monitors customer satisfaction upon guest departure and reports any problems to supervisor/ manager.
Builds relationships with first-time and regular customers through guest recognition and professionalism.
Actively check all the guest enquires and follow up on proposal sent.
Provides service colleagues with information that assists in exceeding expectations, predominately special needs and name of guests.
Assists service colleagues with table and/ or counter service of alcoholic and non-alcoholic beverages.
Assists service colleagues to provide table and/ or counter service of all menu items.
Develops and updates food and beverage knowledge required to carry out duties.
Provides advice on food and beverages to guests.
Keep the hostess desk well equipped and all the menus needs to neat and clean.
About you:
1-2 years’ experience in Guest’s service-related work in a 5-star hotel Destination Dining
Proficient in English
Knowledge of Microsoft Office and Micros
Additional language would be an advantage
Knowledge of LQA / Forbes standards is preferred
About the Benefits
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.