Job Information
Dubai Holding Front Office - Assistant Manager - Jumeirah Al Qasr (National Talent) in Dubai, United Arab Emirates
About Jumeirah and Madinat Jumeirah Resort:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels –Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.
About the Job:
An opportunity has arisen for an Assistant Manager – Front Office to join team at Jumeirah Al Qasr . The Assistant Manager will support the Front Office Manager in overseeing the daily operations of the Front Office department, ensuring exceptional guest service, efficient check-in and check-out processes, and smooth coordination between various departments. The main duties and responsibilities of this role are:
Supervising and motivating Front Office staff, handling guest inquiries and concerns, managing room reservations, and maintaining accurate records
Manage VIP arrivals and guest preferences by coordinating with relevant departments and ensuring accurate guest profile records.
Organize timely delivery of VIP amenities and spot-check long-staying guests' amenities for quality assurance.
Coordinate with the Reservations Department to action guest preference forms and update arrival checklists accordingly.
Oversee preparation of welcome folders, welcome cards, and offer Cold/Hot scented towels and welcome drinks to all guests upon arrival.
Supervise lobby greeters and Guest Relations team, always ensuring their presence and availability in the lobby.
Arrange and supervise guest cocktail events, communicating attendance estimates to relevant departments.
Supervise Guest Services Executive/Guest Relations staff to ensure efficient guest assistance and support.
Maintain visibility and availability to in-house guests, regularly engaging with them to obtain feedback on hotel facilities and services.
Encourage guests to complete in-house Guest Questionnaires before departure to gather valuable feedback for improvement.
About you:
The ideal candidate for this position will have the following experience and qualifications:
UAE National as per government requirements.
Bachelor’s Degree In Hospitality, Business, or any other relevant field
3-5 years in a similar position in the luxury industry.
Strong communication and interpersonal skills.
Leadership and team management skills, with excellent problem solving ability.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.