Job Information
Dubai Holding Front Office Administrator - Jumeirah Emirates Towers in Dubai, United Arab Emirates
About Jumeirah & the Hotel:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE’s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai's skyline and a visible statement of the region's growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms.
About the Job:
An exciting opportunity has arisen for an experienced Front Office Administrator to join the team in Jumeirah Emirates Towers . Your key responsibilities will include:
To provide, maintain, and follow-up quality services of all administrative job responsibilities for the entire Rooms Division
Maintains the privacy of all guests by ensuring that we follow the General Data Protection Regulation (GDPR)
Follow the PCI (Payment Card Industry) policy and procedure
Follow FRAUD PREVENTION policy and procedure
Prepare documents, reports as required
Handle confidential matters/ information with the appropriate level of sensitivity
Assist the Rooms Division manager in day-to-day operational matters concerning the Rooms dept.
Schedule operational meetings; organize a venue and send meeting requests.
Take meeting minutes.
Assist the RDM with all Excel/ Word/ Power point charts and presentations.
Maintain and update colleague files.
Maintain and update records of attendance, vacation, etc.
Assist RDM in Rooms related projects.
Maintain and update Guest correspondence file.
Ensure that all matters relating to L&D for training nominations/schedules/monthly training reports are handled most efficiently.
Purchase requests, raise the requests, maintain the files and follow up on pending requests.
To liaise with Human Resources relating to all matters of Rooms.
Maintain the CSI rating chart and update it every month
Ensure that all guests visiting the Business Centre are attended by all colleagues in courteous and professional manner following the company standards.
Assist guests with all Business Centre functions.
Assist with the administration of the business centre.
In charge of Rooms Divisions Teamsite on Mercury
Initiates and coordinate purchase requisition of entire Rooms Division when required.
To follow-up and make it sure that all the purchase requisition will deliver by the supplier on time.
To prepare Capital Expenditures for various projects of Rooms Division.
Prepare Rooms Division Monthly meeting agenda and minutes of the meeting.
To coordinate and reply back all the lost and found items of the guest and when found send it to TNT courier.
To prepare Colleagues Recognition Programs for Rooms Division colleagues.
To prepare thank you letter for staff, welcome pack for new arrivals, etc.
To raise New Hire and status change for colleagues.
To prepare business correspondence, such as late charges, refund, apology letter.
To prepare advisory notes for in-house guest.
To check daily the incoming mail box and attend the request required promptly.
To give assistance and work support to RDM on a daily basis.
Ensure all colleagues are fully conversant with the Business Centre services and facilities.
Ensure that a full range of business related information and reading materials are available for guests, including newspaper and magazines.
Be proactive and assist in carrying out the services requested by guest as well as colleagues.
Ensure that the entire official forms currently use are updated controlled according to Jumeirah standards.
Accurately record and charge all services and transactions rendered in the correct invoice provided.
Ensure that all charges for the day are recorded on the proper hand over summary and traffic sheets and are handed over to the Accounting Department / Night Auditor at the end of the evening shift.
Maintain and follow up on the Conference Room / Meeting Room reservations ensuring the necessary requirements / requests are met.
Coordinate with Room Service and Audiovisual department to arrange guest requirements.
Liaise with the Technicians in maintaining electronic equipments.
Liaise with Housekeeping in maintaining cleanliness in the working area.
Request office items by adhering to the department’s budget.
Fully understand and apply the company’s mission and vision statement on a day to day operation.
Keep the Business Centre clean, organized and free of unauthorized persons, ensuring that Business Centre staffs is present at all times.
Carry out all Courier transactions
Receive and relay telefax transmissions quickly and accurately.
About You:
Well versed spoken and written English, assertive communication style
Able to communicate effectively and to respond well (switched on) to questions and requests
Well groomed/presented
Enthusiastic and eager
Portrays self confidence
DESIRED
- Additional Language: Arabic, Russian, Chinese or European language
About the benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.