Job Information
Dubai Holding Executive - Memberships - Jumeirah Group & Corporate in Dubai, United Arab Emirates
About Jumeirah and Jumeirah Group & Corporate:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels –Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras.
The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.
About the Job:
We are building something truly special at Jumeirah: a brand-new, exclusive membership program that will offers its members ‘the keys to Dubai’. The membership will operate on an invitation-only basis, with suitable members selected from our most loyal and high-spending customers and beyond. Initially, membership will be kept small, with additional members approved over time on a semi-regular basis. Via their lifestyle manager, members will have access to personalised experiences across Dubai Holding, Jumeirah and third parties in Dubai that include hospitality, wellness, dining, and entertainment. Members are entitled to bring friends and family with some benefits including guest access, but access to the lifestyle manager and most benefits are the privilege of the member only. Membership is renewed on an annual basis.
An exciting opportunity has arisen for Executive - Memberships to join our Team.
Your key responsibilities will include:
Responsible for supporting the membership department with administrative duties
Logging and managing all enquiries from invited prospects, responding accordingly, making appointments to meet with relevant teams and to visit properties for pre-election experiences
Managing all applications and inputting them onto CRM system
Updating all member profiles in CRM and/or Sevenrooms
Follow up with any applicants for missing information in a timely manner
Keep track of how many prospects have been reached out to each month, how many are interested and how many have been converted to a member for reporting purposes
Responds to voicemails and answers the phone for general enquiries, pre membership and post membership queries
Assemble all membership welcome packs and cards in a timely manner to ensure Director of Membership receives these as soon as the member becomes active
Any other business as directed by the membership team
About you:
The ideal candidate for this position will have the following experience:
Highly organized, methodical and diligent
Ability to work fluently, using initiative on best practices
Ability to work in fast paced environments
Calm and articulate telephone manner
Experience with dealing with customers on the telephone and face to face
Computer literate with experience in using Excel, and relevant CRM systems
Sense of humour with a positive attitude
CRM experience
Luxury hospitality experience
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.