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About Dubai Holding Community Management:

Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.

At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.

Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

About the Role:

The role holder is responsible for supervising the assigned civil, electrical and MEP assets and hard service maintenance tasks in order to maintain the integrity of the assigned assets and deliver the appropriate level of services to the investors and residents within the communities.

The main duties and responsibilities of this role:

Inspections and Maintenance

• Conduct site visits for inspecting the state of assigned assets and observe major maintenance tasks.

• Administer, inspect, and oversee various projects pertaining to the maintenance, construction and/or operation of drainage and irrigation systems as well as sewage treatment plants.

• Supervise maintenance of infrastructure assets including roads, footpath, street lighting, primary irrigation and fire hydrant networks, sewage, storm water networks, pumping stations and water features to ensure smooth operations and minimum downtime.

• Recommend and assist in the implementation of sewage treatment plant goals and objectives; establish schedules and methods for facilities operations; implement policies and procedures.

• Supervise maintenance of playgrounds and parks in the common areas.

• Supervise ongoing projects, check the system for needed repairs, investigate requests and follow-up on closure and ensure maintenance of an updated list of repairs.

• Enforce compliance with FM System used by Dubai Community Management

• Provide information to the community relations, answer questions; investigate complaints and recommend corrective action as necessary to resolve complaints. Manage and attend customer complaints to reach resolution within the key performance indicators (KPI).

• Coordinate with other department for any issues related to infrastructure maintenance and operation.

• Advise community relations to issue violation notices once inspection show major infractions and recommend corrections.

Service Provider Management

• Manage vendors / service providers on a day-to-day basis, oversee the performance of contractors and monitor the quality of preventive and reactive maintenance as per contractual terms.

• Participate in tender process in terms of preparing the scope of work and services required and participate in the evaluation of proposals from third parties in conjunction with the Procurement department.

• Certify invoices of service providers based on SLA compliance.

• Ensure compliance of service providers with the relevant HSE regulations.

• Evaluate the quality of performed maintenance activities, document and track the KPI’s in order to evaluate the performance of the service providers.

• Provide information and respond to inquiries from service providers, contractors, and authorities regarding the maintenance activities.

Continuous Improvement

• Highlight additional requirements for improving communities and reducing operational costs such as refurbishment of assets and enhancements to communities.

• Continuously look for opportunities to reduce operational expenses.

• Keep abreast regarding the latest trends and methods related to infrastructure maintenance and recommend the most appropriate operation and maintenance practice to the management in order to increase the efficiency and customer satisfaction.

About you:

The ideal candidate will have the below qualifications and experience:

• Bachelor’s or diploma degree in Civil / Electrical / Mechanical Engineering.

• Minimum 5 years of hard maintenance and infrastructure maintenance experience.

• Experience in HVAC system, ASHRAE standards, DM drainage regulations, DEWA LT installation guidelines and Dubai Civil Defence (DCD) regulations for life safety systems.

• Excellent understanding of technical operations within the construction industry.

• Strong knowledge of engineering products and concepts.

• Knowledge of MEP construction management and quality monitoring.

• Excellent knowledge of interpretation of scope requirements and fee schedules.

• Attention to detail.

About Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.