Our Ability Jobs

• Responsible for assisting in the management and coordination of front office operations to deliver exceptional customer service. This role involves supervising front office staff, handling guest inquiries and complaints, and ensuring efficient and effective daily operations to enhance the customer experience.

• Ensure and attend to all customer enquiries and complaints and respond promptly in a professional and courteous manner and ensure complaint resolution in-order to ensure high customer service standards and customer satisfaction.

• Provide training, coaching, and performance feedback to front office team members.

• Initiate regular meetings to discuss operational issues, customer feedback, and performance metrics.

• Develop and maintain strong relationships with clients, focusing on understanding their needs, addressing concerns, and fostering long-term partnerships for continued business growth.

• Assist in implementing strategies to enhance the overall customer experience, aiming to exceed customer expectations, increase satisfaction, and promote positive word-of-mouth referrals.

• Handle escalated customer inquiries, complaints, and issues with the aim of providing prompt and satisfactory resolutions, ensuring customer retention and loyalty.

• Provide insights and recommendations based on data analysis to support continuous improvement efforts and enhance customer service performance.

• Stay updated on industry trends, market conditions, and legal regulations in the real estate industry to provide accurate information and expert guidance to clients.