Our Ability Jobs

An opportunity has arisen for an Associate – Payroll and Benefits administration to join Dubai Holding Group Services .

Qualifications

• Bachelor or master’s degree in human resources, business administration, or a related field

Experience

• 2-4 years of experience in Payroll and Benefits administration, preferably in a shared services organisation

• Intermediate level knowledge of payroll function

• Knowledge of HC systems (preferably Oracle Fusion)

• Knowledge of employment laws and regulations

• Experience working in the Middle East region is preferred

Technical Skills/Competencies (Indicative)

• HR operations management

• HR systems and data management

• Regulatory & compliance know-how

• HR service delivery

• Process excellence and execution focus

Behavioral Competencies

• Customer focus

• Intrapreneurial thinking

• Talent focus and employee centricity

• Innovation

.

Key Role and Responsibilities:

• Deliver payroll processing activities while ensuring compliance to relevant laws and regulations

• Undertake running data integrity reports to validate employee payroll related employment and personal information such as bank detail, salary information, calculation card etc.to minimize errors while running payroll and verify payroll validation report

• Perform payroll calculation and follow internal review flow, prepare and send bank file for payment distributions, and generate payroll reports

• Managing interim payment disbursements including EOS (weekly), bonus and incentives (bi-monthly, monthly or annually as applicable), and claims like medical reimbursements, advances, children education, etc

• Maintain and update payroll database including payroll calendar, new hires, terminations, and changes to pay rates in line with DH HQ and vertical rewards team

• Support in performing calculations and clearance certificates regarding end of service benefits, monthly payroll and interim payroll, pensions, overpayment recovery, bonus (only pay-out), medical reimbursements and salary on hold

• Perform the calculation of cost distribution, preparation of costing reports and sharing with relevant finance teams

• Collate and report all relevant data for internal and external audit of payroll, as required

• Prepare reports on operational efficiency and accuracy of internal and external payroll audits, highlight gaps and carry out corrective actions basis guidance from the Team Lead

• Regularly update documentation of expenses & reimbursements, and highlight any misalignment with DH policy to the Team Lead – Payroll & Benefits

• Analyse and report on current benefits - including utilisation, services, coverage, effectiveness, cost, plan experience, report and highlight challenges. Basis inputs from the Team Lead – Payroll & Benefits carry out mitigation activities to address challenges, enhance utilisation and employee experience

• Maintain employee benefits files, group benefits database and update of employee payroll records as required

• Provide relevant and timely data for internal and external audit of benefits

• Document findings of internal and external benefits audits and provide inputs to the Team Lead – Payroll & Benefits to take appropriate actions to address observations highlighted

• Provide operational support in savings plan for expat employees in alignment with contributions managed by Rewards Team at respective verticals and applicable DH corporate and vertical policies and procedures

• Undertake the calculation of benefits pay-outs and reconciliation of benefits utilisation with vendor invoices (for all HC services vendors including medical insurance)

• Support the Team Lead – Payroll & Benefits and Helpdesk Team by timely updating FAQs and knowledge base and communicating changes and address queries around payroll schedules, deadlines, and other relevant information, such as deductions to all stakeholders

• Support the Team Lead – Payroll & Benefits in managing communications and interactions with external stakeholders, such as government agencies and benefit providers, regarding compliance requirements

• Assist Team Lead in managing relationships with the key stakeholders in the verticals and driving customer satisfaction for the services provided among stakeholders

• Maintain accurate and up-to-date payroll and benefits records, ensuring they are kept confidential and secure

• Gather accurate and timely inputs of employee data for budgeting

• Maintain and update metrics and reporting systems to measure the effectiveness of the payroll, benefits and leave administration activities

• Prepare reports for the payroll & benefits subfunction basis ad-hoc requirements

• Adopt a Continuous Improvement mindset and support in the implementation of action plans for process improvements

• Ensure effective delivery of all service and consistently meet individual and group KPIs

• Meet individual objectives and priorities in line with the DH GS human capital and overall GS objectives, within the set milestones

• Complete assigned upskilling and continuous development initiatives (including LEAN Six Sigma projects) set by sub-function manager and implement those learning in existing ways of working

• Practice a customer centric and service mindset culture, drive innovation in the existing role and have a high-performance mindset to generate high value for the DH GS human capital function

• Proactively seek feedback and identify opportunities for professional development and growth