Job Information
Dubai Holding Coordinator - Front Office - Jumeirah Marsa Al Arab - Hotel in Dubai, United Arab Emirates
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.
About the Job:
An opportunity has arisen for a Coordinator to join the Front Office team at Jumeirah Marsa Al Arab- Hotel. The main duties and responsibilities of this role:
Ensure that the hotel's credit policy is adhered to at all times, with particular care to the established policy on "chance guests".
Take the calls of Service One in the times that they are unable to do so.
Process telephone, and email reservations according to room and rate availability, ensuring that full and accurate details are obtained and input accordingly into Opera.
Answering and following up on all emails from the Front Office
Deal with travel agent bookings, vouchers and credit requests, ensuring that the hotel’s policy is adhered to at all times.
Promptly send all email, and letter confirmations.
Consistently update guest history records using the defined Jumeirah abbreviations and add any new or relevant data as necessary.
To be full conversant with Opera, reservations and Gravity reservations worldwide reservations system.
Ensure all handover issues and items to be followed up are detailed in the diary or passed on to the relevant department and resolved promptly.
To be fully conversant with rate groups, and sales accounts procedures.
Set up inventory groups and input rooming lists.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Minimum of 1 years’ experience in a similar role in a Luxury Hotel
Attention to detail
Excellent interpersonal and communication skills, both in person and by telephone
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.