Job Information
Dubai Holding Concierge Manager - Jumeirah Beach Hotel in Dubai, United Arab Emirates
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Beach Hotel , Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.
With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience.
About the Job:
To ensure all guests are given a warm, friendly, courteous, informative and efficient service as well as to supervise/manage the Concierge operation ensuring that standards are maintained, and maximum guest satisfaction is achieved.
Purpose :
Always have a smiling, helpful and friendly attitude towards colleagues and guests alike and provide a courteous and professional service at all times.
Use guest names at every appropriate opportunity.
Ensure that all guest queries and requests for information are handled efficiently.
Supervise the luggage services ensuring a smooth and efficient operation with no delay or damage.
Ensure that all information in Opera Telephone Book on restaurants, bars, airlines, shopping malls and hotel facilities, are kept up to date at all times.
Ensure that complaints are attended to promptly and handled in a professional manner according to Jumeirah standards.
Ensure that all colleagues report for duty punctually and wearing the correct uniform and nametag at all times.
Be well informed at all times about any information that might be useful to the guests (i.e. events in town, new restaurants and bars, sport and sightseeing etc.) and to pass the knowledge on to his team.
Ensure all Concierge colleagues are equipped with the resources to perform all duties to Jumeirah standards.
Ensure that accurate records are being kept for i.e. luggage storage, concierge desk.
Prepare the weekly duty roster ensuring optimum coverage, monthly attendance sheet and annual vacation plan for all Concierge staff as well as control their pending vacation and lieu days.
Review SOP’s regularly and update them as and when required.
Ensure that every staff member receives 6 hours training per month and that an accurate record is being kept.
Ensure that accurate records are being kept for i.e. luggage storage, vehicle movements etc.
Ensure up-to-date hard-copies of department SOPs are maintained at all times.
Acknowledge the receipt of new or amended documents
Communicate new or amended procedures to relevant departments/ colleagues in a timely manner, ensuring they have been understood.
Control department forms and records according to the Jumeirah standards for Document Control
Supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.
About You:
The ideal candidate for this position will have the following experience and qualifications:
At least 2 years Concierge Manager / Guest Services Manager experience in a 5 star luxury hotel with more than 400 units
Degree qualification from a recognized hotel or business school
Proficient in English (Read/Write/Speak – Essential)
Experience in handling bell team, doormen, valet and concierge operation
Experience in managing the team of more than 20 team members
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.