Job Information
Dubai Holding Concierge Assistant Manager - Burj Al Arab (National Talent) in Dubai, United Arab Emirates
About Jumeirah Group:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
In response to the evolving preferences of travellers today, Jumeirah Group is also pivoting towards the rapidly growing wellness tourism sector. Grounded in the principles of lifelong learning, longevity, and inclusivity, Jumeirah Group is re-fashioning its approach to position wellness as not just an accompaniment to its guests' stays, but a central tenet of their overall experience. With 13 award-winning Talise Spas nestled across Jumeirah Group’s properties, this transformation is evident in the group’s current endeavours to integrate wellbeing into every facet of the guest journey.
Beyond holistic wellbeing and spa experiences, the Group’s expansive portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; J Club, Dubai’s leading lifestyle and wellness destination; Jumeirah One, the Group’s dedicated recognition and rewards programme; and The Emirates Academy of Hospitality Management, the region’s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
About the Job:
An opportunity has arisen for a Concierge Assistant Manager to join Jumeirah Burj Al Arab . The main duties and responsibilities of this role:
To ensure all guests are given a warm, friendly, courteous, informative and efficient 5-star and H.E.A.R.T of Jumeirah service.
To assist the Chief Concierge in ensuring that standards are maintained, and maximum guest satisfaction is achieved and exceeded to create memorable moments for our guests.
To keep and continuously update knowledge of Dubai and region, establish strong relationships with select third-party business partners and service providers to deliver exceptional service throughout the city. Responsibilities
Promote Emirati cultural events and activities to guests, providing them with insights into local traditions and customs, sourcing local Emirati experiences to enrich the guest experience and support local culture.
Have an in-depth knowledge or access to information regarding directions, travel time, cost and various forms of transportation provided by the hotel and in the city.
Maintain a constantly updated database with extensive information about city highlights, events and attractions and be aware of all daily events in the hotel.
Arrange tickets for theatre, sporting events and local attractions and make and confirm dining reservations.
Ensure all E-Butler conversations and requests are attended to and completed, with digital itineraries complete and shared with guests.
Organize helicopter flights from/to the Burj Al Arab helipad and promote Transportation and partnered watersports to drive revenue.
Keep updated on special events and activities in Dubai and in the GCC region.
Work closely with the Front Office Team, Guest Relations, Service One, Transportation and Bell, Housekeeping, restaurants teams, and other departments to ensure best guest service delivery.
About you:
The ideal candidate for this position will have the following experience and qualifications:
UAE National as per government requirements.
Highschool diploma or equivalent.
A minimum of 3 years’ experience in a 5-star hotel.
A great sense of morals and ethics.
Excellent command of Arabic and English (written and oral) – Fluency in other languages is an advantage.
Strong knowledge of computer programs such as MS Office, Opera, HotSos, E-Butler/E-Concierge.
Strong listening skills.
Ability to motivate and lead a team.
Ability to work under pressure and remain calm and courteous.
About Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.