Job Information
Dubai Holding Bell Attendant - Concierge - Jumeirah Emirates Towers in Dubai, United Arab Emirates
About Jumeirah & the Hotel:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE’s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai's skyline and a visible statement of the region's growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms.
About the Job:
An exciting opportunity has arisen for an experienced Bell Attendant to join the team in Jumeirah Emirates Towers . Your key responsibilities will include:
Ensure the luggage services ensuring a smooth and efficient operation with no delay or damage.
Maintains the privacy of all guests by ensuring that we follow the General Data Protection Regulation (GDPR)
Follow the PCI (Payment Card Industry) policy and procedure
Follow FRAUD PREVENTION policy and procedure
Ensure that complaints are attended to promptly and handled in a professional manner according to Jumeirah standards.
Report for duty punctually and always wearing the correct uniform and nametag.
Always be well informed about any information that might be useful to the guests (i.e. events in town, new restaurants and bars, sports and sightseeing etc.) and to pass the knowledge on to the team.
Ensure that all the necessary reports and resources are available to perform all duties to Jumeirah standards.
Ensure that accurate records are being kept for i.e. luggage storage, Check-In and Check-Out, Fax Message deliveries, etc.
Store guest’s luggage according to the hotel’s SOPs.
Always greet the guest with a smile and where possible address them by name.
To transport the guest’s luggage to his/her room in an efficient and courteous manner ensuring no damage is caused to the luggage or contents.
Use the department’s forms and records according to the Jumeirah standards for Document Control.
Ensure that the correct standards and methods of service are maintained.
Ensure that all the Trolleys are polished on a daily basis.
Is aware of all in house entertainment schedules, location and timings of local events and advice guest accordingly.
Ensure to adhere to the hotel's policy relating to fire, hygiene, health and safety and security.
Attend the department’s daily briefing on time and ensure that effective shift handovers are being carried out.
Ensure the general cleanliness of the lobby and entrance area and functionality of all equipment (i.e. ashtrays should be clean and no light bulbs fused etc.)
Ensure the safe storage of luggage, in the storeroom making sure it is kept clean and tidy at all times.
Ensure the safe storage and records of all outside pick-up items.
Ensure that newspapers are delivered to the guest rooms in a timely manner and that deliveries are recorded correctly looking at preferences.
Makes restaurant reservations for guests at the hotel’s restaurants – either via seven rooms or the restaurant reservations office, or directly with the Restaurant.
Recommends Jumeirah restaurants outside the hotel when requested by the guest, and make reservations as necessary.
Receives incoming packages/letters/documents for in house guests – record their acceptance and arrange delivery to the recipient in a timely manner.
Deals with outgoing guest mail – ensuring that where necessary, charges are correctly raised and passed to the Reception Desk.
Handle the delivery and collection of group luggage as per standards.
Ensure customer requirements are determined & met.
Actively promote an awareness of customer requirements throughout the department.
Ensure appropriate communication is established.
Introduces guests to the hotel’s Loyalty Club programme.
Ensure that direct cash payments from guests (i.e. for transportation, tours, purchases etc.) is handled correctly and according to the procedures in place.
Ensure that the trolleys are well maintained.
Adhering to HEART of Jumeirah & Spirit of Jumeirah guidelines.
Assist the Concierge Guest Service colleagues with their duties as and when required.
Have high product knowledge about Jumeirah hotels and facilities.
Participate in the concierge of the year competition.
Performs all other related duties as required or requested by the Front Office Manager or other management.
Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.
About You:
Well versed spoken and written English, assertive communication style
Able to communicate effectively and to respond well (switched on) to questions and requests
Well groomed/presented
Enthusiastic and eager
Portrays self confidence
DESIRED
- Additional Language: Arabic, Russian, Chinese or European language
About the benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.