Job Information
Dubai Holding Bell Attendant - Concierge - Jumeirah Al Naseem in Dubai, United Arab Emirates
About Jumeirah & the Hotel
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on global hospitality with its unwavering Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.
About the Job:
An exciting opportunity has arisen for a Bell Attendant - Concierge in Jumeirah Al Naseem. The main duties and responsibilities of this role are:
Responsible for greeting and assisting guests with their luggage and other needs upon arrival and departure.
Assist guests with inquiries and provide excellent customer service, anticipate guests' needs, and make recommendations for activities and dining options.
Open the car door for all guests arriving or leaving from the main entrance of the property in a polite and courteous manner and greet them with a warm smile to provide a warm welcome to guests on arrival and departure.
Coordinate constantly with the Front Office and Valet to escort guests to their rooms and demonstrate to them the room facilities and features.
Assist guests with loading and unloading luggage, as well as transporting and collecting it from the guest room, while ensuring that no luggage or personal items are damaged.
Deliver any messages, parcels, mail, newspapers, and other items as requested to a guest room, always verifying the guest’s name and room number to ensure everything is delivered appropriately and on time.
Identify and assist with security matters as a first point of call for guests checking into the SBU to ensure any security risks are minimized.
Perform related tasks and duties as assigned and deemed responsible by management.
Ensure adherence to departmental policies, processes, standard operating procedures, and instructions, enabling delivery of luxurious service to guests in line with Jumeirah's standard of excellence.
About You:
The ideal candidate for this position will have the following experience and qualifications:
A minimum of 1 year of experience in a luxury 5-star resort.
Prior work experience in Dubai is preferred.
Clear and effective communication skills in English, additional language is an advantage.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.