Dubai Holding Assistant Outlet Manager - Food and Beverage - Jumeirah Marsa Al Arab in Dubai, United Arab Emirates
About Jumeirah & the Hotel:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.
About the Job:
An opportunity has arisen for an Assistant Outlet Manager to join the pre-opening of Jumeirah Marsa Al Arab - Residences . The main duties and responsibilities of this role:
Hands on operator that lives and leads the perfect guest experience, ensures the team are set up for success, and is responsible for assisting the OM/ GM in ensuring that all colleagues have full product knowledge.
Closely monitors the cashiering function of the outlet to ensure compliance with Jumeirah International Cashiering Procedures.
Monitors customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah International & Marsa Al Arab procedures for CSI and Complaint Handling are followed.
Maintains & actively use a database of customer details/ history and other strategies that assist in guest recognition.
Advises the Outlet Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs.
Makes suggestions to increase the market share for the Outlet.
Conducts performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
Support the Outlet Manager to implement the F&B marketing plan when required.
Discusses menus, special requests etc. with chef.
Attends & actively participates in the daily F&B briefings in the absence of the Outlet Manager.
The ideal candidate for this position will have the following experience and qualifications:
A hotel degree or equivalent qualification from a reputable business/hospitality institution
Experience within a similar role with high-end establishments, five-star hotels, or renowned restaurants
Proficiency in Microsoft Office applications and cashiering systems like Micros (Micros-Fidelio, HIS, Oracle Hospitality) or similar point-of-sale (POS) systems
Fluency in multiple languages relevant to the target markets is preferred (Russian, Spanish, French, German or Arabic).
Open-mindedness to new business approaches, inclined to think creatively and explore new F&B trends.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.