Job Information
Dubai Holding Assistant Manager - Concierge - Jumeirah Burj Al Arab in Dubai, United Arab Emirates
About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Dubai's most iconic hotel and a global icon of Arabian luxury, Jumeirah Burj Al Arab is the flagship hotel of Jumeirah’s portfolio of exceptional properties, representing a timeless pinnacle of luxury.
One of the world’s most photographed superstructures, the elegant sail-shaped hotel redefines the meaning of luxury hospitality both in Dubai and around the world. Dedicated to creating memorable moments, Burj Al Arab Jumeirah is home to some of Dubai’s most exquisite dining experiences, from the MICHELIN starred and Gault&Millau’s three toque Al Muntaha to the ultimate lifestyle destination, SAL.
About the Job:
An opportunity has arisen for an Assistant Manager to join the Concierge team at Jumeirah Burj Al Arab . The main duties and responsibilities of this role are:
Ensure exceptional guest service by maintaining a friendly and helpful attitude towards colleagues and guests, promptly addressing queries and requests, and handling complaints professionally.
Oversee porch and luggage services, ensuring smooth and efficient operations, maximizing guest satisfaction, and adhering to standards to avoid delays, loss, or damage.
Handle guest complaints promptly and professionally according to Jumeirah standards, ensuring resolution and guest satisfaction.
Ensure all colleagues are well-groomed, wear the correct uniform and nametag, and report for duty punctually.
Stay informed about events, attractions, and other relevant information to assist guests and share knowledge with Front Office Teams and equip Concierge colleagues with resources and ensure they receive adequate training (6 hours per month), maintaining accurate training records.
Prepare duty rosters, attendance sheets, and vacation plans for Concierge staff, ensuring optimum coverage and control of leave allocations and supervise department employees, ensuring adherence to standards and methods outlined in the Departmental Operations Manual.
About You:
The ideal candidate for this position will have the following experience and qualifications:
Several years of experience in the same position within a 5-star luxury hotel.
Fluent in English and an additional international language is a plus.
Software competencies – Microsoft Office programs (Advanced).
Bachelor’s Degree in Hospitality Management, or any other relevant field.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.