Job Information
Dubai Holding Assistant Executive - Liabilities Management (Dubai Holding Real Estate) in Dubai, United Arab Emirates
Job Purpose
The job holder will be responsible to provide excellent customer service standards and ensure customers’ inquiries are efficiently fulfilled.
Key Accountabilities
Support section head in achieving the assigned liability targets and align efforts with the company’s overall objectives, strategies, and policies.
Assist the team in daily operations by providing guidance, troubleshooting challenges, and fostering a collaborative work environment.
Support the manager in executing departmental strategies and assist in developing detailed reports, presentations, and data analysis to track performance.
Responsible for customer inquiries via phone, email, and in person. Address issues calmly and professionally to ensure swift resolution, escalating complex issues when necessary.
Maintain accurate records of customer interactions and transactions, ensuring the tracking system is updated and readily accessible for review.
Work closely with other departments to ensure customer satisfaction and smooth workflow processes across teams.
Recommend improvements to optimize departmental operations.
Adhere to established communication procedures, guidelines, and policies to maintain consistency and quality in service delivery.
Support the legal department with required information for legal issues and court cases to ensure timely and accurate legal processing.
Qualifications, Experiences, Skills:
• Bachelor’s degree in Business Administration or a related field.
Job Specific Skills:
Well versed in CRM systems, financial tracking tools, and MS Office Suite (Word, Excel, PowerPoint).
Ability to analyze data, generate insights, and suggest solutions for improving operations.
Excellent verbal and written communication skills, with the ability to explain complex issues clearly to customers and colleagues.
Strong skills in handling customer inquiries, resolving issues, and maintaining a professionalism under pressure.
Ability to handle multiple tasks simultaneously.
Meet deadlines in a fast-paced environment.
High level of accuracy in tracking reports, maintaining records, and drafting documentation for management approval.