Job Information
Dubai Holding Assistant Butler Manager - Guest Relations - Jumeirah Marsa Al Arab - Hotel in Dubai, United Arab Emirates
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.
About the Job:
An opportunity has arisen for an Assistant Manager to join our Butlers team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:
Manages and conducts regular inspections of all butler areas including occupied and non-occupied rooms, floor receptions and butlers’ pantries to ensure standards and consistency are always maintained to the highest level
Ensures that the team adhere to all hotel and company standards, Business conduct and ethics, policies and procedures including Health & Safety policies, Butler’s Grooming standards, punctuality/ attendance procedures and Quality standards
Monitors VIP guest/customer arrivals and inspection of VIP Suites so that special arrangements are ready upon arrival to meet their preferences. Coordinate with other operating departments, notably front office, to manage VIP guests/customers' requests etc.
Monitors the Credit Check, Rate variance, housekeeping discrepancy reports and that they are actioned, duly signed, and filed as required.
Actively obtains feedback from guests through comment cards/trip advisor etc. improve services and facilities. Obtained feedback is shared with respective departments.
Maintains quality service by enforcing quality and customer service standards as per LQA. Analyses Mystery Customer information, Profile Quality scores and LQA results, communicates them to the team and develops corrective actions, as needed.
Ensures strict adherence to all relevant Health, Safety and Environment procedures, emergency procedures and fire prevention regulations by the colleagues
Ensures strict adherence to all HACCP standards in line with local regulatory requirements by the colleagues
Manages Team activities such as daily briefings, meetings, outing and other necessary activities to keep the team engaged and motivated
About you:
The ideal candidate for this position will have the following experience and qualifications:
At least 2 years experience in a similar role.
Ideally experience within a luxury 5-star environment is desirable.
Critical thinker and problem-solving skills
A strong understanding of financials is essential as well as the ability to operate within the policies, procedures, and systems.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.