Job Information
Dubai Holding AQ_Front Office.Senior Executive in Dubai, United Arab Emirates
About Jumeirah and Madinat Jumeirah Resort:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels –Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.
About the Job:
An opportunity has arisen for a Senior Executive – Guest Relations, Rooms to join team at Jumeirah Al Qasr Hotel . The Senior Executive is responsible for assisting with the smooth and efficient functioning of day-to-day operation of the guest relations department, ensuring all hotel guests and visitors receive delightful and memorable service in line with Jumeirah philosophy. The main duties and responsibilities of this role are:
Present VIP arrivals/ Departures, R4, updates, itinerary of VIP on daily Operational Morning Meeting, update the team accordingly after the meeting
Conducts checks against pre-arrival stages for VIPs by contacting them relevant person and departments to gather pertinent data to best plan the arrival experience and provide necessary GRE support. Send flag VIP form to relevant departments.
Monitor the VIP facilities and perform the last-minute checks on the suites reserved for VIP guests to make sure they are in excellent condition and ready for them when they arrive.
Deal with VIP guests/delegations, coordinates and liaises with all concerned departments to ensure smooth operations for VIP arrivals/departures. Arrange their billing and monitor their arrival and departure experience
Ensures VIP courtesy visit/call day prior to departure, offer express check out. Meet VIP guest upon departure to check on their stay experience.
Update guest reservation with collected information and ensure allocation and preferences are met
Meet all Platinum and Gold members of the Jumeirah One Loyalty Program personally and ensure that they have a direct line to reach the Guest Relations Team
Recognizes all repeat and important guests, and builds rapport developing personal guest contact, obtain preferences and proactively anticipate guest needs and requirements
About You:
The ideal candidate for this position will have the following experience and qualifications:
UAE National as per government requirements
Must have Bachelor’s degree from a reputed University
Internationally approved Food Safety Certificate
Excellent time management, planning and organisational skills
Excellent communication and relationship management sills.
Knowledge of Microsoft 365 (Excel, Teams, PowerPoint, etc).
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for career with one of the most luxurious brands in the hospitality industry.Good time management skills with the ability to interact with different groups of diverse needs.