Job Information
Dubai Holding Administrator - IT - Jumeirah Zabeel Saray in Dubai, United Arab Emirates
About Jumeirah and Jumeirah Zabeel Saray:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishing’s, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire. The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. The resort offers Sinbad’s Kids Club complete with splash park, performing art destination Zabeel Theatre and a collection of diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers motorized and non-motorized water sports, complete with private jetty offering shuttle boat transfers to and from the mainland of Dubai.
About the Job
An opportunity has arisen for an Administrator to join our IT team in Jumeirah Zabeel Saray . The main duties and responsibilities of this role are:
Assist in ensuring critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
Assist with maintaining and promoting Jumeirah’s core technology standards.
Good knowledge and support for Desktop OS and applications including windows patches.
Provide direct guest support and quality support to function rooms and conference services.
Providing technical support across the company (this may be in person or online)
Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
Should be capable of doing Root Cause Analysis on a problem.
Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, domain controller, Active Directory, and VPN applications.
Extensive knowledge on Active Directory, Management and Implementations.
Excellent communication and listening skills.
Ability to work under pressure.
Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
Is aware of the company’s Quality Policy, Vision, Mission Statement, Values and ensures that these are put into practice in our daily work activities
About You
Desirable: To have at least 2 years of experience in Hospitality IT.
Must be IT Graduate or equivalent certification.
About the Benefits
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.