Job Information
National Grid National Systems Manager - Hybrid in Devon, United Kingdom
Job Purpose
In this role you'll be responsible for managing the DUoS, MPRS and National Change departments as well as the Smart Meter Administration to ensure the following overall objectives are met successfully:-
DUoS: Ensuring the billing and collection of 2.2bn annually of DUoS income and maximising NGED DUoS cash flow by:-
Billing promptly and accurately.
Dealing with supplier enquiries promptly and efficiently.
Following up debts promptly and consistently.
MPRs & National Change Departments: Provision of an efficient registration service to all suppliers and other market participants within the constraints of the 1998 trading arrangements, and provision of expert advice to management and staff on all aspects of registration and the settlement system.
Responsible for NGED’s input to, and interface with, the National Electricity Trading Arrangements to ensure that NGED recognise and comply with legal/compliance requirements from the following regulatory bodies:
OFGEM
ELEXON
RECCo
DESNZ
SECCo
Smart Metering: Overseeing the Administration of the NGED National Smart Meter System by ensuring systems and processes are operated in accordance with SEC and DCC requirements, and systems and processes are operated in accordance with NGED “smart” policies and procedures.
Team Management: You will have a team of 4-5 managers reporting to you with a total team of 24 including direct reports across the different departments. You'll need to be comfortable with budgeting, supervising, and monitoring performance of all team members and ensure all staff are trained and developed as necessary.
Knowledge and experience
As this role involves oversight of a large successful team previous Management experience is required
Knowledge of National Agreements, specifically National Electricity Trading arrangements.
Deep understanding of the DUoS System.
Understanding of the National Smart Meter Programme, and MPRS System.
About us
National Grid touches the lives of almost everyone, with an energy network that stretches across the Atlantic. We’re an international team, and our work underpins the lives of millions of people. Feet forwards, head up, and eyes bright, we’re working hard to create value for people today – and shape the future of energy tomorrow. In the UK, we don’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt. The world of energy is changing beyond recognition. Working at National Grid, you won’t just be touching the lives of almost everyone in the UK – you’ll be shaping the way we use and consume energy for generations to come.
Our values and principles
At National Grid, through listening to what our customers need, every day we do the right thing and find a better way.
As a National Grid employee, you’ll treat our customers as a priority, taking time to listen and work with them to help give them the best experience we possibly can. You’ll need to be proactive and flexible in your approach and continually look for ways to exceed their expectations – sometimes in unexpected and helpful ways. You’ll provide accessible information when our customers need it and make things simple by using your expertise to guide them. Above all, you’ll follow through on your promises to deliver value, drive efficiency and give them a great customer experience. We offer inclusion and diversity training for everyone here at National Grid, with a view to building an inclusive working environment and developing all our employees. Training opportunities range from unconscious bias and reverse mentoring to targeted training initiatives which are tailored to support our diverse and innovative work force.
What's on offer
A competitive salary between £75,000 - £90,000 – dependent on capability
As well as your base salary, you will receive a company car or allowance, a bonus of up to 20% of your salary for stretch performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, a salary sacrifice technology scheme, support via the employee assistance line and matched charity giving to name a few.
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At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.
Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.