Our Ability Jobs

Job Information

Trane Technologies Senior Warranty Analyst in Davidson, North Carolina

Senior Warranty Analyst

United States, Texas, Tyler

4 additional locations

United States, Texas, DallasUnited States, Arizona, PhoenixUnited States, Wisconsin, La CrosseUnited States, North Carolina, Davidson

Customer Service

Requisition # 2203562

Total Views 835

This position is designated Remote within the United States.

AtTrane TechnologiesTM and through our businesses includingTrane®andThermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. Were a team that dares to look at the worlds challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary:

The Senior Warranty Analyst is responsible for providing ad hoc and regularly scheduled reports and critical insights into limited warranty data to cross functional internal teams and external organizations.

This unique role will provide the successful candidate with highly visible opportunities to leverage their technical capabilities, organizational savvy, team leadership and creativity in a role that is simultaneously customer facing and process driven.

Primary Responsibilities:

  • Ensure use of and compliance with business systems, procedures, and data management.

  • Provide warranty data, including business updates, to third party actuary.

  • Quarterly analysis of limited warranty reserve delivering proactive insights to the business ahead of each actuarial report.

  • Lead the data strategy for the warranty reserve forecasting and accrual processes and execute the warranty annual operating plan.

  • Data modeling to drive productivity utilizing SQL, Alteryx, and Tableau.

  • Create and troubleshoot complex Alteryx workflows, documenting processes and instructions to support standard work.

  • Champion team collaboration around daily/weekly/monthly/quarterly performance and help develop insights based on available data.

  • Be a change agent for more data-driven approaches to warranty performance measurements and reporting.

  • Interface with the Product Growth Team(s), Quality and Reliability to share analytics related to equipment failure.

  • Develop, execute, and schedule strategic recurring reports to stakeholders and automate distribution as appropriate to increase efficiency.

  • Create ad hoc reports to support partner teams such as Sales, Product Management, Quality and Finance.

  • Analyze limited warranty data including customer and warranty performance data, warranty returns activity, financial data, and other applicable data sets to identify warranty trends, execute on opportunities for product and process quality improvements, and support recovery action plans.

  • Partner with Warranty Performance team to identify and develop validation and audit processes to be implemented at the field level.

  • Provide Customer Relations support through all aspects of the Limited Warranty value stream.

  • Support Customer Service organization MOR/QOR processes by helping track various metrics and KPIs.

  • Be results and team oriented and foster that culture with others.


  • Bachelor’s degree in Business, Finance, or Information Technology required.

  • 3+ years analytics experience; relevant HVAC, sales and/or warranty reserve analytics experience preferred.

  • Demonstrated expert analytics experience utilizing Alteryx, SQL, and Tableau required.

Key Competencies:

  • Proven strong financial and analytical skills to model and quantify impacts of assumptions and events.

  • Ability to act proactively, independently, and decisively to quickly assess needs and identify logical solutions.

  • Able to accurately assess the cost/benefit of product changes in terms of productivity and warranty.

  • Ability to effectively collaborate across the organization and positively influence business outcomes.

  • Able to present information clearly and effectively to a variety of audiences across all functional disciplines, including Senior Leadership.

Base Compensation Range is $71,500 to $168,000 Note: Total compensation for this role also will include an incentive plan

Disclaimer:This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.