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Federal Reserve System Sr. Manager, IT Operations in Dallas, Texas


Federal Reserve Bank of Dallas

A requirement of this position is that you must be fully vaccinated against COVID-19 or qualify for an accommodation from the Bank's vaccination policy; the Bank will provide accommodations as needed by law for individuals unable to be vaccinated because of medical condition or sincerely held religious belief.

Location: #LI-Hybrid

We are dedicated to serving the public by promoting a strong financial system and a healthy economy for all. These efforts take a team of dedicated individuals doing many different jobs. Together we’re creating a workplace where talented people can thrive, and we welcome your unique background and perspective to help present the best possible solutions for our partners.

About the Role:

The Federal Reserve Bank of Dallas is seeking a highly skilled and experienced Sr. Manager, IT Operations to be responsible for the day-to-day operations of IT function(s) delivering technology services to end users and/or in support of solution development and delivery functions. You will manage subordinate managers and a team of technical and professional, co-located or remote staff directing resource assignments. As the Sr. Manager you will define short and long-term goals for responsible IT function(s). You will be responsible for setting service-level targets and regularly reviews and reports on key service-level metrics and key performance indicators (KPIs) in alignment with defined service level agreements (SLAs) and take corrective action as appropriate.

You Will:

  • Provide oversight and directly manages day-to-day operations for the organization unit and services.

  • Responsible for the performance and results of the function.

  • Establish clear responsibilities and processes for monitoring work and measuring results.

  • Manage all aspects of the daily operational tasks to ensure technology services are operating according to the agreed upon performance targets and service levels in alignment with established priorities.

  • Collaborate with other managers, project managers and/or co-providers to ensure projects are appropriately staffed in a matrixed organization.

  • Ensure organization unit and staff are operating in compliance with policies/standards of the System/District.

  • Clearly communicate priorities and performance expectations, provides regular and timely feedback and coaching and conduct performance appraisals for direct reports.

  • Accountable for quality and timeliness of deliverables produced by subordinate managers and/or staff.

  • Develop others through coaching, feedback and stretch assignments.

  • Identify potential developmental moves matching career aspirations and organizational needs.

  • Establish new and maintain relationships with the customers and co-providers.

  • Provide oversight to ensure the right technology services are delivered to meet the customers’ expectations and risks are managed appropriately.

  • Keep abreast of the technology trends and propose new technology services that align with the business needs and ITS strategy.

  • Anticipate customer needs and provides services meeting or exceeding customer expectations.

  • Establish annual budget and track expenses for assigned units, projects and/or business assets.

  • Accountable for the accurate and timely reporting of all financial information to the appropriate parties.

  • Participate in System and/or District-wide initiatives influencing policies, standards and practices.

  • Acts as a point of escalation for team members and customers.

You Have:

  • Bachelor’s Degree in Management Information Systems, Computer Science, Business Administration or related field of study.

  • At least five to seven years of experience with direct supervisory responsibilities with increasing levels of responsibility.

  • Preferred, at least seven years of experience in IT operations providing technology solutions to end users and/or supporting solutions development functions.

  • Experience supplying technology services using a co-provider model with multiple, partnering service providers.

  • Experience developing and managing budgets and expenses.

  • Demonstrated ability to learn quickly and practically apply new concepts or principles which can be confirmed by experience.

  • Experience applying project management practices on small to medium projects.

  • Relevant IT service management certification(s); Relevant networking certification(s).

  • Equivalent education and/or experience may be substituted for any of the above requirements.

Our Benefits:

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

  • Comprehensive healthcare options (Medical, Dental, and Vision)

  • 401K match, and a fully funded pension plan

  • Paid vacation, holidays, and volunteer hours; flexible work environment

  • Generously subsidized public transportation and free parking

  • Annual tuition reimbursement

  • Professional development programs, training and conferences

  • And more…


This position may be filled at various levels based on candidate's qualifications as determined by the department.

This role allows for the employee to work in a hybrid manner with some work conducted onsite at the Federal Reserve work location and some work conducted remotely. For this specific role, 2 days per week of work can be conducted remotely. Specific schedule details will be discussed during the recruitment process.

In addition, all candidates must undergo an enhanced background check and comply with all applicable information handling rules, and all non-U.S. citizens must sign a declaration of intent to become a U.S. citizen and pursue a path to citizenship.

The Federal Reserve Bank of Dallas is proud to be an Equal Opportunity Employer that believes in the diversity of our people, ideas and experiences, and we are committed to building an inclusive culture that represents the communities we serve.

If you need assistance or an accommodation due to a disability, please notify your Talent Acquisition Consultant.

Full Time / Part Time

Full time

Regular / Temporary


Job Exempt (Yes / No)


Job Category

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Privacy Notice (https://www.kansascityfed.org/documents/7797/Workday_Privacy_Notice.pdf)