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Federal Reserve Bank Director, IT Operations in Dallas, Texas

/The Federal Reserve Bank of Dallas believes in the diversity of our people, ideas and experiences, and we are committed to building an inclusive culture that is representative of the communities we serve./ * * ORGANIZATIONAL SUMMARY: As part of the nation’s central bank, the Federal Reserve Bank of Dallas is committed to strengthening the economy and our communities. At the Fed, you have the opportunity to become part of an important public service institution whose work touches lives across the globe. It’s a big job and that’s why we need talented, result-driven professionals who care about making a difference. * * * * POSITION SUMMARY: The IT Operations Director provides strategic vision, planning and execution for the data center, audio/visual, network and telecommunications services for the district as well as influencing the technology direction at a broader organizational level. Accountable for operations of telephony infrastructure to support a large call center business function ensuring consistent and reliable services. Partners with business leaders to understand business goals and proactively offers technology solutions to support current and future business needs. Provides leadership and management oversight to managers, supervisors and/or professional staff in executing day-to-day operations for IT operations and support functions. Partners closely with internal and external co-providers to deliver high-quality services and plan future technology roadmaps in alignment with business and organizational drivers.

RESPONSIBILITIES: * Provides technical thought leadership for data center, network and telecommunications technologies and infrastructure for the district and broader organization. * Partners closely with co-providers to deliver high-quality services and plan future technology roadmaps in alignment with business and organizational drivers. * Sets strategy and service levels for responsible functions and establishes metrics as associated targets. * Provides leadership and management oversight to managers, supervisors and/or professional staff in executing day-to-day operations for IT operations and support functions. * Leverages operational knowledge and responsibilities to improve technology services and resiliency of IT operations. * Accountable for establishing service levels and associated metrics; monitors targets and directs or takes appropriate actions to remediate where necessary. * Leverages vendor relationships, industry trends and direction to adjust service offerings and institute operational efficiencies. * Ensures organization unit and staff are operating in compliance with policies/standards. * Sets and clearly communicates priorities and performance expectations, provides feedback and coaching and conducts performance appraisals for direct reports including managers and/or individual contributors. * Establishes new and maintains relationships with the customers and co-providers. Maintains a broad understanding of the business domains. Provides oversight to ensure the right technology services are delivered to meet the customers’ expectations and risks are managed appropriately. * Anticipates customer needs and provides services meeting or exceeding customer expectations. Proactively engages with customers to solicit technology needs and takes appropriate actions to supply new and/or enhanced technology services or solutions. Serves as a strategic partner to build, grow, and maintain long-lasting relationships with customers. * Accountable for the budget and expense tracking processes associated with assigned units of responsibility. Proactively identifies budget risks, cost distribution methods, accounting treatments, or capital implications, and reporting requirements.

COMPETENCIES: /Ensures Accountability//:/ Holds self and others accountable to meet commitments. /Attracts Top Talent:/ Attracts and selects the best talent to meet current and future business needs. /Communicates Effectively//:/ Develops and delivers communications that covey a clear understanding of the unique needs of different audiences. /Develops Talent//:/ Develops people to meet both their career goals and the organization’s goals. /Values Differences//:/ Recognizes the value that different perspectives and cultures bring to an organization. /Instills Trust//:/ Gains the confidence and trust of others through honesty, integrity and authenticity. /Customer Focus//:/ Serves as a strategic partner to build, grow, and maintain long-lasting relationships with customers. /Functional Knowledge//:/ Requires comprehensive understanding of concepts and principles within own discipline and knowledge of others. /Project Management//:/ Demonstrates knowledge of and is accountable for successful project execution. /Budget Management//:/ Demonstrates knowledge of and accountable for budget and actual expenses of assigned unit(s). /Operations Management//:/ Engage with stakeholders to define, periodically review, update and approve performance targets to ensure they meet business objectives.

EDUCATION: Bachelor’s Degree in Management Information Systems, Computer Science, Business Administration or related field of study. Education and/or experience may be substituted.

EXPERIENCE: * At least ten years of experience in IT operations with deep expertise in data center, networking and telephony technologies including call center technologies * Experience in attracting, developing and retaining high-performing professionals. * Strong written, verbal, and presentation skills to effectively communicate to both technical and non-technical audiences adjusting style to fit the target audience including multiple levels of management * Demonstrated maturity in developing and maintaining internal and external customer relationships * Experience developing and managing budgets and expenses * Demonstrated ability to learn quickly and practically apply new concepts or principles which can be confirmed by experience * Experience applying project management practices on moderate to high-risk projects * Demonstrated ability in maneuvering organizational dynamics to drive strategic direction / / /Preferred Skills/ * Broad experience with technology infrastructure design, provisioning, deployment and capacity management * Experience developing infrastructure, architecture and operations strategies and roadmaps in alignment with broader IT and enterprise strategic plans * Experience with complex data center infrastructure and managing data center operations * Experience in on premise solution hosting, cloud technologies including IaaS, PaaS and SaaS and executing cloud migrations * Experience supplying technology services using a co-provider model with multiple, partnering service providers * Experience applying industry standard project management practices * Experience applying or ensuring compliance with industry and organizational policies and/or standards * Industry certifications including ITIL, Cisco CCNA/CCNP, virtualization and/or cloud * * WORK HOURS AND CONDITIONS: Working Conditions: 8:00 a.m. to 5:00 p.m., Monday through Friday. Overtime as required by project schedules or management. Occasional travel as required by assignments, management or training requirements. * * * * /NOTES:/ By federal law, this position requires that candidates fall within one of the following citizenship categories: (1) U.S. Citizen, (2) U.S. National, or (3) U.S. lawful permanent resident alien ("green card" holder) who is eligible for and seeking U.S. citizenship within the requisite time frames. This position may be filled at various levels based on candidate’s experience and departmental needs. Employment is contingent upon the selected candidate passing a background check and financial credit check.

/We are proud to be an equal opportunity employer/

Organization: *Federal Reserve Bank of Dallas

Title: Director, IT Operations

Location: TX-Dallas

Requisition ID: 261303

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