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CVS Health Pharmacy Technician, SimpleDose Call Center in Cumberland, Rhode Island

Job Description

Does helping patients find tools and services to help drive adherence energize you? If so, come join our team at the Retail Pharmacy Customer Care Center in Cumberland, Rhode Island!With the SimpleDose program, we have a collaborative group of Pharmacists and Patient Care Technicians who deliver new opportunities to patients to help them maintain their medication regimens. Every day, our team provides high levels of customer service to our most chronic patients via both scripted and non-scripted interactions to ensure they have a flawless experience filling their multi-dose prescriptions at CVS Pharmacy. We help customers by engaging them over the phone, and you will utilize numerous software applications to assist customers with resolution of any customer service issue. We offer services that improve their medication adherence and assist with enrollment into the recommended program. We also offer a comprehensive benefits package which includes health, dental, and vision insurance, and full-time employees earn 16 days off with additional paid legal holidays.If this sounds interesting to you, come join our team!

Required Qualifications

-Minimum of 1 year pharmacy technician experience -National Certification as a Pharmacy Technician through PTCB or ExCPT-Ability to complete all required training programs

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications

-Previous or current call center, retail and/or alternate pharmacy setting experience-Valid Rhode Island Pharmacy Technician II license, or ability to obtain license prior to start date-Bilingual-Spanish-Past Tenure at CVS Pharmacy, with proficiency in RxConnect and CVS programs


Verifiable High School diploma or GED is required.

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.