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CVS Health Customer Relations Operations Supervisor in Cumberland, Rhode Island

Job Description

As the Customer Relations Supervisor, you will provide daily leadership, management, and guidance to the licensed Call Center Staff.Responsibilities of the Customer Relations Supervisor include:- Ensuring superior service for our customers and retail partners by providing information, feedback, and coaching to agents supporting call center service level standards by holding teams accountable for results, as well as flawless execution of inbound/outbound calling programs and associated performance metrics- Creating and supporting a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies and values as well as state, federal and regulatory requirements.Work Shift: Monday-Friday, 11:30am-8:00pm

Required Qualifications

  • 2+ years of leading, coaching, and developing teams- 1+ year(s) of experience using MS Office Suite, including Word, Excel, and PowerPoint

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

-1+ year(s) experience leading a team in a call center environment- Experience is use of call center technologies/applications such as Verint, Avaya, or IEX- Experience working in a call center environment - Retail Pharmacy experience- Experience working with analytics- Organized and high energy

Education

  • Verifiable High School diploma, GED, or equivalent work experience is required.- Bachelor's degree preferred

Business Overview

Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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