CVS Health Pharmacy Tech, Customer Relations - Work From Home in Cumberland, Florida
*We are currently providing virtual training and the option to work full-time from home or work full-time on-site in our Cumberland, RI office. Exciting Pharmacy Technician position available supporting CVS Customer Relations and CVS retail stores. Responsibilities include responding to customer calls made to our 1-800-SHOP-CVS line in a manner that is reflective of the company's purpose, strategy, and values. Must have superb customer service skills in order to assist customers in an inbound customer contact center setting. In this role, you will serve as a customer advocate when researching, responding or interpreting company procedures or policies with the ultimate goal of delighting our valuable customers. Excellent communication skills are needed as you review and process incoming phone calls, emails, and letters and as you respond to customers either on the phone or via written communications. Collaboration skills are needed as you partner with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner. This position will provide customer service upholding our goals of delivery through the execution of responsiveness, reliability and professionalism.
The typical pay range for this role is:
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
• Resident of Florida, Idaho, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, or Texas• Possess or able to obtain Pharmacy Technician licensure in state of residence prior to start date.• 1+ years of experience in a Customer Service environment• Proficient to advanced PC skills required including MS Windows-based applications. • Ability to complete all required training programs.
• Previous experience in a retail pharmacy setting• Call Center experience is highly desired with a focus on excellence in service delivery
Verifiable High School diploma, GED or equivalent experience.
Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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