Job Information
Ingersoll Rand Service Support in Cross Lane, United Kingdom
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title
Technical Service Support
Location
Cross Lane, Bradford
About Us
Gardner Denver Transport provides equipment which efficiently transfers bulk material from road tankers and other vehicles. As global requirements advanced, we started developing into wider applications and we now produce equipment for alternative markets including specialised transport, on-board power systems for operating/powering other equipment, and bespoke electric compressor packages for e-mobility vehicles.
Within our Bradford facility we design, machine, assembly and install our entire Bulk Powder and Liquid Compressor range for Road Transport Vehicles. Providing our customers with the whole product life cycle is number one for us and with our mobile service engineers we offer from concept design, manufacture, installation and aftermarket support.
Job Summary
The Technical Service Support will assist the Aftermarket Sales and Service Department in a wide variety of activities including spare parts, product support for our national and international customer base along with coordinating service support through our own engineer network.
The Technical Service Support must be able to work autonomously, have outstanding communication skills, be detail orientated, a problem solver with superior customer service skills and the ability to work constructively with a variety of stakeholders with a tactful and positive approach .
Responsibilities
Dealing with incoming calls for Technical Support on our Products (strong focus on our Optiload Milk System)
Managing and monitoring parts returned for repairs, exchange units and invoicing the customers
Administering Service Engineers paperwork to ensure all hours, materials and any follows ups are actioned through to invoicing
Updating Maintenance records on Excel spreadsheet (for KPI),
Responsible for Work In Progress (WIP) targets
Build customer relationships in a professional manner through a solution orientated approach, service and telephone support
Continually look to explore and develop existing accounts for any growth opportunities to maximise sales
Promote the usage of our own engineers with our customers when required
Basic Qualifications
(Essential qualifications, language, driving licence etc)
Detail Orientated
Willingness to learn
Teamwork
Travel & Work Arrangements/Requirements
Fully site based
Key Competencies
Absolute KEY skills needed for role
Customer Focus
Prioritisation Skills
What we Offer
Company Pension Contribution
Westfield Health Medical Cover
25 Days Holiday + 8 Bank Holidays (Option to purchase up to 5 days’ pro rata for part time)
Free parking
Death in Service Benefit of 4x salary
Cycle Scheme
Employee Assistance Programme
Refer a Friend Scheme
Electric Car Scheme (after probation period)
10% of salary in shares after 1 year of employment
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.