Aerotek Customer Service Representative in Coon Rapids, Minnesota
The customer service representative is responsible for answering 80+ phones calls within a call center setting. Phone calls can vary from answering and directing phones calls, taking messages for providers, answering questions around services, schedule/reschedule/cancel appointments, etc.
The call center is a very high paced environment and requires high attention to detail. The call center is experience high hold times and call volumes. Candidates must understand that they may be answering calls from angry and upset customers and must be able to de-escalate the customer and not take the upset call personally.
For the first 3 months, this position will be answering, directing, and taking messages for providers. Scheduling and registration training will be learned closer towards the 4-6 months mark once they have mastered the answering services.
Customer service, Contact Center, Medical, Call center, Inbound call, Microsoft office, Csr, Customer support, Medical, Microsoft, Retail
Top Skills Details:
Customer Service, Problem Solving, Healthcare
Additional Skills & Qualifications:
Must Haves: 1) 1 year of customer service experience 2) 6 months of experience in a fast paced environment or a college degree 3) Ability to type 30 words per minute
Required Personality Traits to verify through references: 1) This position requires someone who can think critically and make independent decisions 2) This individual must be ambitious and willing to learn and grow within this role. 3) They must be compassionate, attentive listeners who are not easily frustrated. They will deal with extremely intense, uncomfortable situations and they must always keep their cool!
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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