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Citizens Citizens Debit Card Product Manager in Concord, New Hampshire

Description

Citizens is in the midst of a transformational journey towards the future of banking! Seeking creative and dedicated colleagues to help us move forward!

We are currently seeking a well-rounded leader to join Citizens as a Product Manager responsible for leading debit cards for all of Citizens customer segments. This position will drive product strategy to add distinction and customer appeal for the debit card products and working across lines of business to support delivery of the products to customers. The role requires an individual with a strong combination of customer first mentality, critical thinking, problem solving, and financial competence with an analytical and data driven approach.

Examples of scope of responsibilities include:

  • Work with marketing and communications teams to update debit messaging for customers and colleagues.

  • Interact with partner debit networks and understand relationship with each to help drive industry leading debit strategies and performance.

  • Partner with internal colleagues to implement, handle content changes/approvals, and support enhancements around product changes.

  • Drive and improve strong controls, issue identification and solutions to ensure positive customer outcomes.

  • Develop positive relationships with key partners, internally and externally.

  • Ongoing competitive analysis including key market trends, specific competitor product offer review, and overall opportunity assessments to drive recommendations for market opportunities on existing and new products

  • Strategic management of large and small initiatives aimed at improving the customer and/or colleague experience, with focus on the end-to-end interaction of a customer

  • Meet with senior leadership to report on results and trends and present go-forward strategies for continuous profitable product growth

    To be successful in this role the colleague needs to focus relentlessly on the customer experience, demonstrate strong interpersonal skills to create alignment, gain consensus, and translate that vision to viable execution plans and partner to deliver them with the goal of improving overall product performance and customer deepening. The Product Manager should be proactive in their approach, able to run multiple priorities, and able to work well with internal departments to drive success. The individual is required to translate product and industry trends into actionable initiatives to support customer deepening and reduce friction in the customer experience at each step. They must be aware of compliance and regulatory requirements and keep in line with risk expectations at all times.

Qualifications

  • 10+ years Financial Services, Consumer Lending and/or FinTech experience

  • Previous experience in debit or credit card industry

  • Advanced PowerPoint and Excel skills

  • Analytical Thinking/Problem Solving

  • Leadership of experience initiatives with ability to manage projects

  • Working collaboratively with team members across line of business and staff areas

  • Creativity/Innovation

  • Ability to craft and author communications and management reports

  • Persistent follow-through in execution of key projects

  • Demonstrated personal passion in the pursuit of better solutions for our customers

  • Outstanding interpersonal skills with the knack to create effective communications

  • Pride of ownership of problems and solutions

  • Excellent time management skills for efficiency in fast-paced, multifaceted environment

  • Excellent end-to-end problem solving skills and ability to prioritize issues and analysis

  • Strong interpersonal and influencing skills

  • Bachelors Degree required

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

    Hours and Work Schedule

    Hours per Week:40

    Work Schedule: M-F 8-5

    This position is not available in CO.

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Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

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